[High Salary] Assistant Manager
3 weeks ago
Location: Hinjewadi Phase - I, Pune Camp
Salary Range: ₹7.5 to 8 LPA
Notice Period: Immediate - 10 Days
Job Summary:
We are seeking an experienced Assistant Manager to oversee operations within our BPO team in the telecom domain. This role involves managing day-to-day activities in a high-performance environment focused on the US market. The ideal candidate will possess a deep understanding of the BPO industry and telecom services, exhibit strong leadership skills, and ensure smooth workflow and high-quality customer service.
Key Responsibilities:
- Supervise and manage the BPO team for the US telecom process, ensuring adherence to quality standards, productivity goals, and client requirements.- Oversee day-to-day operations, including handling escalations, monitoring team performance, and ensuring process compliance.- Collaborate with the Quality Assurance and Training teams to maintain high performance and process standards.- Implement and monitor KPIs, ensuring all team members meet or exceed benchmarks.- Conduct regular one-on-ones, feedback sessions, and performance reviews with team members.- Foster a positive and productive team environment, addressing challenges promptly and encouraging continuous improvement.- Manage staffing and scheduling for US rotational shifts, ensuring adequate coverage and smooth shift transitions.- Generate and analyze reports to provide insights on team performance, client metrics, and other critical aspects.- Engage with clients as necessary, addressing concerns and ensuring high satisfaction levels.
Requirements:
- Bachelor’s degree or equivalent experience in Business, Management, or related field.- 3+ years of experience in a BPO environment, with at least 1 year in a supervisory or assistant manager role.- Familiarity with the telecom domain, ideally within a BPO or customer service context.- Strong knowledge of US shifts and ability to manage team rotations and offs effectively.- Excellent communication, problem-solving, and decision-making skills.- Proficiency in using CRM and call center software.- Strong interpersonal and team-building skills.
Preferred Qualifications:
- Experience working with US clients in a BPO setting.- Knowledge of performance metrics, KPIs, and SLAs in the telecom industry.- Shift: US Rotational Shifts and Offs
What We Offer:
- Competitive salary with shift allowances.- Professional development opportunities.- Supportive work culture with opportunities for growth.
Interested candidates can share their updated CVs on
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