Guest Relations Specialist

4 weeks ago


Chennai, India Brigade Group Full time

Designation : Senior Executive - Guest Relations

Experience : 5 – 10 yrs

Location: Chennai

Industry Preference : Hospitality

Education: Any Graduate (Preferably from BBA/MBA/Hospitality background)


Job Description:

  • Ensuring and providing flawless, upscale, professional and high class customer service experiences
  • Analyzing customer feedback and providing strategic direction to continuously improve overall rating
  • Responding to customer needs and anticipating their unstated ones.

Core Responsibilities

  • Guest management & guest engagement activities
  • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
  • Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
  • Organize events and activities approved by the head office
  • Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
  • Report maintenance issues and malfunctioning appliances to the manager for quick repair.

What are we looking for?(Specific Skill Set)

  • Excellent communication skills
  • Strong listening skills
  • Superior organizational skills
  • Strong time management skills
  • Adequate capability in Excel, word and PPT



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