Guest Relation Executive

4 weeks ago


Chennai, India Reinvent Retail Solutions Pvt Ltd Full time

Prefers from Hotel Industry & responsibilities are likely

Welcoming guests in a friendly and professional way

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our guests.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

& responsibilities are

Ø Welcoming guests in a friendly and professional way

Ø Addressing and escalating customer complaints

Ø Providing information about facilities, programs and other services

Ø Review arrival lists to welcome guests

Ø Attend to special guests (e.g. VIPs) and answer their inquiries

Ø Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Ø Provide information about amenities, area and venues and promote services

Ø Anticipate guest needs and build rapport with customers

Ø Record information in the logbook daily

Ø Ensure compliance with health and quality standards

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Chennai, Chennai - 600008, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- GRE Hotel: 1 year (preferred)

**Speak with the employer**
+91 7358046677
Application Deadline: 22/01/2023



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