Sr. Manager Customer Success
6 days ago
Company Overview
Frido is a company based in Pune that focuses on building innovative products to enhance everyday activities such as walking, sitting, and sleeping.
Our award-winning products, including wheelchairs, shoe inserts, and seat cushions, have earned both Amazon's Choice and Bestseller tags in the Indian market.
Our mission is to enable people to lead pain-free lives and equip them with the freedom to do more through our range of innovative products.
Role Overview
The Senior Manager of Customer Success at Frido will play a pivotal role in building and managing a world-class customer success function.
You'll be responsible for leading the customer success team, driving customer satisfaction and retention, and ensuring a seamless experience for our customers.
This role is ideal for a proactive leader with a proven track record in D2C startups and deep expertise in customer relationship management.
Strategic Leadership
Develop and execute customer success strategies to ensure customer satisfaction, retention, and loyalty.
Team Management
Build, train, and mentor a high-performing customer success team to deliver an exceptional customer experience.
Customer Engagement
Serve as the primary point of contact for high-value customers, ensuring they receive unparalleled support and personalized attention.
Performance Metrics
Establish KPIs and metrics for customer success, regularly tracking progress to identify trends and opportunities for improvement.
Cross-Functional Collaboration
Partner with product, marketing, and sales teams to gather customer insights and influence product development, promotions, and campaigns.
Customer Advocacy
Represent the voice of the customer within the organization, advocating for their needs and helping shape company-wide decisions.
Rentalion & Growth
Drive customer retention strategies, upsell opportunities, and growth initiatives to maximize customer lifetime value.
Technology Integration
Implement and optimize customer success tools, CRM systems, and processes to enhance operational efficiency.
Qualifications
Experience
5–6+ years of experience in customer success, account management, or a related role, preferably in a fast-paced D2C startup environment.
Leadership
Proven experience managing and scaling customer success teams.
Customer-Centric
Strong understanding of customer behavior, lifecycle management, and retention strategies.
Communication Skills
Excellent verbal and written communication, with the ability to convey complex ideas clearly.
Data-Driven
Strong analytical skills with experience using data to drive decisions and improve customer outcomes.
Collaboration
Ability to work effectively across teams and influence stakeholders at all levels.
Technology Savvy
Hands-on experience with CRM tools (e.g., HubSpot, Salesforce, Zendesk) and customer success platforms.
Problem Solver
Exceptional critical thinking and problem-solving skills to address challenges proactively.
Educational Background
Bachelor's degree in business, marketing, or a related field; advanced degree preferred but not required.
-
Sr. Manager Customer Success
1 week ago
Hyderabad, Telangana, India Frido Full timeCompany DescriptionFrido is a company based in Pune that focuses on building innovative products to enhance everyday activities such as walking, sitting, and sleeping. Our award-winning products, including wheelchairs, shoe inserts, and seat cushions, have earned both Amazon's Choice and Bestseller tags in the Indian market. Our mission is to enable people...
-
Sr Customer Success Manager
3 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeJob DescriptionWhat you get to do in this role:The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best...
-
Manager Customer success
4 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeCompany Descriptioninsightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and...
-
Manager Customer success
4 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeCompany Descriptioninsightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and...
-
Manager Customer success
2 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeCompany Description insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely...
-
Customer Success Manager
4 weeks ago
Hyderabad, Telangana, India StratApps Full timeAbout the Company:We are looking for a Customer Success manager who can provide ongoing success plans to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase our business' revenue potentials and minimize churn rates. A Customer Success Manager's responsibilities...
-
Customer Success Manager
1 week ago
Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full timeJob Title: Customer Success Manager – ITLocation: Hyderabad, IndiaExperience: 5+ YearsJob Description:We are looking for a proactive and customer-focused Customer Success Manager to enhance customer satisfaction, retention, and growth across our IT solutions portfolio. The ideal candidate will act as a trusted advisor, ensuring customers derive maximum...
-
Customer Success Manager
5 days ago
Hyderabad, Telangana, India insightsoftware Full timeJob DescriptionAs a Customer Success Manager at insightsoftware, you will play a pivotal role in ensuring our customers derive maximum value from our products and solutions. Your primary responsibility will be to manage CSA teams in CoE, driving performance and prioritizing leadership requirements.Responsibilities:• Work closely with Customer Success...
-
Customer Success Manager
3 weeks ago
Hyderabad, Telangana, India Cendyn Full timeJob Purpose Reporting to the Director and Assoc Director of Customer Success the Key Account Customer Success Manager collaborates with Key Account Managers Directors to create and execute service and Account Development Plans and provides product expertise for our largest key account customers This role is responsible for developing a strong and...
-
Customer Success Manager
3 weeks ago
Hyderabad, Telangana, India IOTRL Connect Full timeAbout SafetyConnect:We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...
-
Manager - Customer Success
1 week ago
Hyderabad, Telangana, India Mobius by Gaian Full timeKey Responsibilities:- Act as a trusted advisor to enterprise customers, ensuring smooth onboarding, integration, and ongoing success.- Build and maintain strong relationships with key stakeholders, understanding their business goals and technical requirements.- Proactively monitor customer health metrics and develop strategies to enhance retention and...
-
Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Innovapptive Inc Full timeAbout Us:At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial...
-
Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Analytify Full timeWe are seeking for a Customer Success Manager who will play a key role in ensuring our clients achieve their goals and maximize value from our products. This role focuses on building strategic partnerships, driving product adoption, and creating long-term customer satisfaction.The ideal candidate has a strong understanding of Customer Success as a...
-
Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Analytify Full timeWe are seeking for a Customer Success Manager who will play a key role in ensuring our clients achieve their goals and maximize value from our products. This role focuses on building strategic partnerships, driving product adoption, and creating long-term customer satisfaction.The ideal candidate has a strong understanding of Customer Success as a proactive...
-
Customer Success Manager
1 week ago
Hyderabad, Telangana, India Phenom People Full timeJob DescriptionJob RequirementsPhenom Intro:Our purpose is to help a billion people find the right work Phenom is an AI-Poweredtalent experience platform that is redefining the HR tech space. We have grown intoa global organization with offices in 6 countries and over 1,500 employees. As an HRtech unicorn organization, innovation and creativity is within our...
-
Customer Success Manager
3 weeks ago
Hyderabad, Telangana, India Innovapptive Inc Full timeAbout Us:At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial...
-
Customer Success Manager
4 weeks ago
Hyderabad, Telangana, India Innovapptive Inc Full timeAbout Us:At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial...
-
Manager - Customer Success
3 weeks ago
Hyderabad, Telangana, India Innovapptive Full timeAbout Us:. At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial...
-
Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Innovapptive Inc Full timeAbout Us:At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial...
-
Manager - Customer Success
2 weeks ago
Hyderabad, Telangana, India Innovapptive Full timeAbout Us:. At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial...