Senior Manager

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role ofManager/Senior Manager/ Black Belt - Lean Digital Transformation.

This role is to provide Process Excellence & Transformation support to Genpact businesses, which support respective global clients.This position will provide mentoring/coaching support to operations on transformation, lean six sigma projects, lead strategic black belt level projects, design and project manage digital / analytics transformation projects and drive business impact value for our clients and stakeholders.

Responsibilities

Ops risk identification and mitigation – Targeted focus on process management within control limits 

Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement

Works with Ops leads Vertical Leads and customers to design, implement and drive Value Generating (VG) roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)

 Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities 

Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology

Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization

Initiating and leading projects that improve end-to-end processes 

Setting, validating, and auditing measurement systems to deliver business impact 

Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives 

Supporting Transition teams in volume analysis, metric base lining and target setting for new processes 

Driving Standardization and Global Best Practices within the organization

Interact with Clients to understand Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills

Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans

Conceptualizing and completing Black Belt (BB) projects aimed at driving End-to-End business impact to processes 

Fulfilling the requirements and Achieve BB Certification within 18-24 months 

Qualifications we seek in you

Minimum Qualifications

University graduate 

Excellent Project Management experience – Designing and driving small to large scale improvement & transformation projects

Excellent Problem Solving & Analytical bent of mindset

Lean & Green Belt Trained, Tested, Certified

 Good knowledge on Automation + Robotics + Other digital technologies

 Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs

 Ability to engage effectively with Senior Leadership, Customers, and people from all levels of the organization – excellent Communication Skills

 Ability to work independently with a sense of urgency

Critical thinking & accountability

Good Leadership, consultative & partnering skills required

Openness to new ideas and diverse cultures

Relevant experience in the design, implementation, and administration of Digital transformation projects

Preferred Qualifications/Skills

Domain SME Preferred – Contact Centre Operations - Good Insurance and F&A background would be an advantage

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