Customer Support Representative
3 weeks ago
Position:
Customer Support RepresentativeLocation:
Mohali, PunjabExperience:
Fresher can applyQualification:
12th or Any GraduatedShift:
RotationalInterview Type & Job Type:
Walk-in & Permanent Work from OfficeSalray:
14k - 25k (Depend on Process)
Qualifications and SkillsExcellent communication skills, both verbal and writtenStrong problem-solving and decision-making abilitiesCustomer-oriented with a focus on delivering exceptional customer serviceAbility to handle multiple tasks and prioritize effectivelyAttention to detail and accuracy in handling customer informationAbility to work in a fast-paced and dynamic team environmentBasic knowledge of computers and software applicationsPrevious experience in customer service or a related role is desirable but not mandatory
Roles and ResponsibilitiesHandle incoming customer inquiries and provide accurate and timely responsesResolve customer issues and complaints in a professional and empathetic mannerIdentify and escalate priority issues to the appropriate departmentsEnsure customer satisfaction by building rapport and maintaining positive relationshipsUpdate customer information in the database to ensure accuracyCollaborate with the technical support team to resolve complex issuesFollow up with customers to ensure their issues are fully resolvedMaintain knowledge of our products and services to provide accurate information to customers
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