Technical Sales Coordinator

3 weeks ago

Ahmedabad, India Allmarc Industries Private Limited Full time

Job Description – Technical Sales Coordinator
Company: Allmarc Industries Pvt. Ltd. (Part of Allmarc Group – Engineering, Scaffolding, Formwork & Renewable Solutions)

Location: Ahmedabad, Gujarat

Department: Sales & Business Development

Reporting To: Chief Managing Director / AVP – Sales

Role Objective
To provide comprehensive technical and administrative support to the Sales & Business Development team by coordinating sales operations, preparing technical-commercial proposals, managing customer communication, and ensuring accurate execution of sales orders in line with Allmarc's engineering, scaffolding, formwork, and fabrication solutions.

Key Responsibilities (JD)
Sales Coordination & Order Management

Respond to customer inquiries; prepare and issue accurate quotations and sales orders.

Coordinate design, production, and logistics to meet delivery and quality targets.

Maintain and update customer and order records in CRM/ERP promptly.

Technical & Commercial Support

Prepare technically accurate proposals, BOQs, and tender documents for submission.

Assess client requirements and recommend appropriate Allmarc solutions.

Ensure proposals comply with technical standards, client specifications, and regulations.

Client Relationship & Communication

Act as primary contact for quotations, follow-ups, and order-status updates.

Conduct timely follow-ups and resolve client queries to maintain satisfaction.

Coordinate pre- and post-sales activities to ensure smooth handovers.

Documentation & Compliance

Maintain sales orders, contracts, and approvals in accordance with ISO 9001:2015.

Track sales pipeline, report on order closures, and provide revenue forecasts.

Support HR/Admin in aligning sales documentation with company policies and statutory requirements.

Key Result Areas (KRA)
Timely preparation & submission of quotations/proposals.

Accuracy in BOQs, costing sheets, and technical-commercial offers.

Effective coordination between client, sales, design, and production teams.

Customer satisfaction index (response time, complaint resolution).

Documentation accuracy & compliance with ISO and statutory standards.

Key Performance Indicators (KPI)
Quotation Turnaround Time: 90% of client quotations prepared within 24–48 hrs.

Order Accuracy: 100% error-free entry of Sales Orders in ERP.

Follow-up Efficiency: Minimum 85% client follow-ups completed as per schedule.

Client Satisfaction: ≥ 90% positive feedback on service responsiveness.

Revenue Support Contribution: Minimum 20% of proposals successfully converted to confirmed orders.

Documentation Compliance: 100% adherence to ISO, legal, and company policies.

Skills: sales,documentation,quotations,communication,formwork,revenue

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