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Customer Success Manager

2 months ago

Bengaluru, India ekincare Full time
Overview:
A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, win their trust, by being a consultant of employee wellness and wellbeing.
As a Client Success Manager, you will work closely with our clients to help them adopt all areas of our product while delivering insights and recommendations that result in measurable client value. With the help of supporting teams at ekincare, you will ensure high customer engagement and achieve defined success metrics.
Position : Customer Success Manager
Location : Bangalore
Reporting to : Regional Head – Customer Success
Responsibilities:
Develop and manage clients portfolios
Sustain business growth and profitability by maximizing value
Be the bridge and the only source of the information exchange between the client and the organization
Analyze customer data to improve customer experience
Hold product demonstrations for customers
Evaluate and improve tutorials and other communication infrastructure
Handle and resolve customer requests and complaints
Ensure client satisfaction and retention
Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction
Minimize customer churn
Aid in product design and development
The successful applicant:
Minimum 2 years of relevant experience is must
MBA graduate/Masters pursuing from any university/business school/ top college
Excellent communication and presentation skills
Project Management Ability and a Proactive Approach
Should be open and to work in the field for in-person client meetings/events
Career opportunities and benefits:
Play a key role in a successful high-growth startup
Be at the forefront of new-age health-tech
Enjoy attractive compensation, incentives, esops, health and fitness membership benefits
About Company:
Join the fastest-growing health benefits platform in India. ekincare is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, D'Mart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups.