order Management designer

2 weeks ago

bangalore, India Tech Mahindra Full time
OM Designer :
6-10+ Years
Order Management (OM), Sigma OM,Pega
BPMN Knowledge, TM Forum, Cloud Native basics, Open API concepts,
Exposure to large size Transformation Program
Understand Telecom Business Process, Requirement Analysis
Guide Implementation Team
Telecom Product Life Cycle Management
click here to apply
Position Summary (Roles & Responsibilities) :
Configure Hansen COTS product as per customer requirements, which includes creating BPMN flows and configuring business logic.
Deliver documents containing end-to-end high-level functional requirements and low-level designs for BSS modules.
Validate configuration in the product and assist development/QA team members in understanding the solution and related build/QA activities.
Collaborate with UX/UI teams.
Conduct review of customer documentation including business requirements and high-level test cases; support customer testing in various stages of the project life cycle.
Participate in customer led workshops, understand problems and propose solutions.
Present OOB capabilities of HANSEN product to customer, explain how customer requirements can be met using OOB capabilities, capture and document requirements.
Assess and make appropriate and timely technical decisions.
Be customer focused, constantly explore to conceptualize and understand customer needs, and proactively propose solutions.
Mentor fellow team members.
Experience & Requirements:
4+ years of Telecom or IT experience.
3+ years of recent experience as a Business Analyst working on requirement analysis, design, development/customization and testing of complex technology solutions in Telecom or IT Domain covering OSS/IT Service management.
Must have:
Analytical approach with experience in describing and building the business processes
Understanding of IT/telecom service and OSS/IT service provisioning/fulfillment processes; OPF/Order management/Order processing/ITSM workflows and/orunderstanding of BPMN and related notations
Good to have:
Experience in implementation of at least one OSS solution for a Medium/large telecom operator.
Experience on TMF Open APIs especially TMF622, TMF641, TMF637 , TMF639.
Understanding of any of Resource Inventory, Activations, Integrations, Discovery & Reconciliation modules.
Experience on any COTS product.
Solid understanding of BPMN and UML (business process notation).
Must have experience in direct customer interactions.
Understanding of REST API’s.
Understanding of telecom technologies like access network,mobile network (HLR/HSS; 3G/4G/5G).
Software development technology knowledge, especially scripting languages such as Python, Groovy, Javascript, etc
Experience in low-code approach applications/solutions
Knowledge of Microservices architecture.
Must have good written and verbal English communication skills.
Good team player, effective communication, ability to articulate complex solutions to business and technology audience alike
BA background, preferably in an internet/software development company.
Understanding of software development best practices and standards used in project lifecycles.
Experience working at customer locations and/or distributed teams would be an added advantage.

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