Service Engineer

3 weeks ago

India Lakshmi Machine Works Full time

Org Structure

CSD - SZ3-SR & Revenue Handling

Job posted on

Sep 09, 2025

Employee Type

Staff

Experience range (Years)

0 - 0

Job Description

  • Support the SIC in Implementing service strategies to achieve organizational objectives
  • Implement business plan and strategy for respective areas in the respective zone in alignment to the organizational strategy, vision and goals
  • Support the SIC in ensure leveraging of synergies to increase sales volume across the machine, services and spares, by ensuring a healthy information flow and governance on these functions
  • Achieve service target and provide guidance to sales engineers for good performance and achieving expected targets.
  • Evaluate and research on customer demands by analyzing feedback from internal as well as extra sources to deliver premium customer experience
  • Building and maintaining strong relationships with key stakeholders, including customers, suppliers and internal departments, to ensure smooth delivery of service and spare parts.
  • Continuously assess customer complaints and requests and provide timely and effective solutions aligned with the clients' needs
  • Ensure machine commissioning with in target period with signing of commissioning report
  • Closing service request with in the target period 90% complaint closing on same day with signing of service report
  • Carry out preventive maintenance warranty / ASC as per the guidelines
  • Generating service revenue through non warranty service , Annual service contract as per target.
  • Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order
  • Generating spares enquiry during service visit and achieve target.
  • Arrange for quotation from HO spares dept.
  • Ensure targeted Hit Ratio from enquiry to sale for spares business
  • Achieving revenue of ASC / Spares as per monthly target
  • Ensure adherence to business excellence processes and procedures in all activities related to the department
  • Suggest and use of latest technologies and tools for market analysis and, CRM, Dashboarding and real time reporting for service
  • Use of technology to automate and enhance efficiency of the service process

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