Relationship Manager
2 weeks ago
Job Title: Relationship Manager – VIP Players
Location: Vashi, Navi Mumbai (On-site)
Schedule: 6-day work week
Languages Required: English
About the Role:
We are looking for a proactive and empathetic Relationship Manager to cater to our VIP players. As a key member of our team, you will build deep relationships with high-value users, create delightful experiences, and drive engagement in a fast-growing gaming platform.
Key Responsibilities:
Provide a personalized and high-touch experience to VIP players, ensuring long-term engagement.
Generate key insights about VIP player behavior and collaborate with internal teams to implement improvements.
Conceptualize and lead delight initiatives to enhance player loyalty and satisfaction.
Leverage data analysis to track and optimize player engagement.
Requirements:
Strong empathy and interpersonal skills to build lasting relationships with high-value users.
A proactive mindset , always looking to enhance the VIP experience.
Familiarity with Metabase, SQL, Excel (a strong plus).
Exceptional English communication skills (written & verbal).
Prior experience as a relationship manager or in VIP customer management is a plus.
Understanding of chess and real-money gaming is beneficial.
Why Join Us?
Lead your own key division in a fast-growing startup .
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