Zonal Sales Manager

12 hours ago


Coimbatore, India Strategic Talent Partner Full time

Job Description:


This is a P&L position that involves servicing existing customers by offering them a world-class service experience. The focus is on upselling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.


Job Responsibilities:


-Grow the business in terms of topline & bottom-line for the Zone

-Develop & execute annual operating plan

- revenue & cost planning and forecasting

-Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members

-Ensure timely delivery of services to clients

-Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

-Setup a system that delivers high customer retention

-Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling

approach & is proactive at offering highest level of customer delight


Key Skills:


- Client handling and application of Telesales techniques

- Quick thinking and problem-solving

- Verbal communication with active listening

- Vision and foresight to create new opportunities for customer

- Team Management & Interpersonal skills

- Data Interpretation & Report Management

- Should be target oriented

- Strong leadership skills and team player

- Preference for candidates with Team handling experience of 100+ Individual


Experience and Education:


-Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry

-Minimum experience of 5+ years in managing a large team size of 100+ people


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