Field Sales Trainer

3 weeks ago


Kolkata, India Policybazaar.com Full time

Job Responsibilities

· Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up

· Training new employees in areas including sales training, product knowledge, customer communications and internal systems

· Responsible for providing the product knowledge on Health Insurance to all new joiners.

· Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers

· Assist in delivery of on-going training programs

· Evaluate training and report on trainees

· Reviewing trainee's performances and preparing participants’ score sheets

· Arrange for follow-up training, or report following training sessions

· Timely & constructive feedback and counselling of the trainees

· Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc.

· Require to travel for 15-20 days in a month in Kolkata and nearby locations.



Desired Skills:

• Required from a training background

• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring

• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching

• Ability to communicate and resolve issues that affect Performance Criteria

• Ability to handle escalations from employees

• Ability to escalate issues to their supervisor or other internal departments

• Demonstrated language fluency in English, Hindi.


Qualifications

  • Training Needs Analysis and New Hire Training skills
  • Presentation and Analytical Skills
  • Strong Communication skills
  • Experience in instructional design and training methodologies
  • Ability to assess training effectiveness and adapt training programs accordingly
  • Strong organizational and time-management skills
  • Previous experience in the insurance or financial services industry is a plus


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