Technical Support Engineer

3 weeks ago

Ahmedabad, India Praeclarum Tech Full time

We are seeking a highly motivated and skilled Product Support Engineer with strong experience in Linux and Windows environments. The ideal candidate will be responsible for Own end-to-end troubleshooting across Linux and Windows environments
and provide customer support via email, phone, and live chat
. This role requires excellent problem-solving abilities, strong technical expertise, and the capability to communicate effectively with customers in a professional manner.

Key Responsibilities

  • Operating Systems: Proficiency in
    Windows
    and Linux
  • Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues
  • Monitor and manage Linux and Windows-based systems to ensure optimal performance and availability.
  • Perform product configuration according to established guidelines and verify proper system functionality.
  • Troubleshoot and resolve technical issues in a timely and effective manner.
  • Provide clear and detailed product configuration guidance to customers.
  • Communicate with customers via email, phone, and remote sessions to deliver technical support.
  • Maintain accurate documentation of support issues, resolutions, and system updates.
  • Collaborate with internal teams to escalate and resolve issues when necessary.

Qualifications and Skills

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
  • Experience in Linux and Windows system administration.
  • Strong knowledge of system monitoring, configuration, and troubleshooting practices.
  • Strong communication skills to explain technical issues to non-technical users
  • Excellent written and verbal communication skills in English.
  • Strong customer service orientation with the ability to handle client interactions professionally.

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