Service Support Representative

4 weeks ago


bangalore, India Unisys Full time
location - Bangalore
minimum 1 year exp in any field
CTC - 4.17 lakh annually
2021, 22, 23 pass out graduates
Please share your cv to
Degree – Non-engineering graduates with below criteria.
Good communication skills, along with email writing or phone etiquette.
Open to any shifts, Rotation and weekend working but only 5 days.
Understand the SLA's and Service Delivery system to give the excellent customer satisfaction.
Key Responsibilities/Outcomes :
Support on 1st Level.
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
• Consistently achieve First Contact Resolution performance metric
• Accurately document calls and cases.
• Aware of customer’s time restraints and work within those time limits.
• Keep customer aware of resolution steps – if ticket needs to be dispatched.
• Follow up Service Centre cases and requests to completion.
• Provide clients with problem reference numbers and request numbers.
• All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis.
• Escalate tickets as needed if on-site support is required.
• Understanding of SLA requirements for the client.
• Assist in cross training and communicate quick fixes.
• Manage time and workload to meet predetermined service levels-
• Maintain data accuracy in Service Centre through contact validation.
• Discover and document process and procedures which need to be published to the team or on the Knowledgebase.

  • bangalore, India Unisys Full time

    Designation- Service Support RepresentativeEligible Streams- Any degree – BA, BCom, BSC, BCA, BBM etc ..Interview Round- Round One- Communication interview, Round Two- Panel Interview, Round Three- HR DiscussionJob Description-Who we are:Unisys is a global information technology company that builds high-performance, security-centric solutions for the...


  • bangalore, India Choosy Ride Full time

    We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. To be successful as a customer support representative,...


  • bangalore, India inspiration manpower consultancy Full time

    We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...


  • bangalore, India S2A Online Full time

    Company Overview S2A Online is a leading IT staffing and recruitment company with 51-200 employees. We specialize in providing top-quality IT services and IT consulting to businesses worldwide. With our headquarters in Bangalore, we are at the forefront of the booming IT industry in India. Job Overview S2A Online is looking for a proactive and...


  • bangalore, India Info HR Solutions Full time

    URGENT O No Of vacancy 20 Designation Customer Service Representative for Chat and Email support Education qualification 12thpass/Diploma/Graduate with good written communication skills in English Experience 1-2 yrs experience In Non Voice Process Email Support VLOOKUP HLOOKUP Email Process Mail Coordinator Chat Process Typing Data Entry Back Office...


  • bangalore, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Bangalore City, India Unisys Full time

    location Bangaloreminimum 1 year exp in any field CTC 4.17 lakh annually 2021, 22, 23 pass out graduates Please share your cv to – Non-engineering graduates with below criteria.Good communication skills, along with email writing or phone etiquette.Open to any shifts, Rotation and weekend working but only 5 days.Understand the SLA's and Service Delivery...


  • bangalore, India Inventionyard Full time

    We're hiring for one of the leading MNC named Accenture for Bengaluru & Mumbai Location. We're offering good package which starts from 3.0 LPA to 5.4 LPA. Role : CSR (Customer Service Representative) Client : Accenture Location : Bengaluru / Mumbai Eligibility : Undergraduates OR Graduates (10+2+3) (with International Voice Experience) Experience : 1-3Yrs...


  • bangalore, India Mouser Electronics Full time

    Title: Customer Service Representative ILocation: India The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS ...


  • bangalore, India Coreimpaqt-s Full time

    Hiring Customer Service Representative for Leading BPO Location : Bellundur , Bangalore Experience : Freshers to 2 yrs of experience in International voice process Skillset: Excellent Communication , Pronouniciation , Accent , No grammatical errors , NO MTI , No Stammering , Work Type : Work from office Shift timimgs : Rotational Shifts Days of work : 5...


  • bangalore, India FM Global Full time

    Overview Are you ready for an exciting opportunity? The Asia Pacific Division has an opening for a Global Services Representative to be based in the Mumbai office. This position reports to the Manager, Global Services – Asia Pacific. The incumbent will serve as the key / primary interface with customers within operating...


  • bangalore, India Bosch Car Service-Company Owned Full time

    Key Responsibilities: 1. PSF calls (Post Service Feedback) 2. Customer periodic service Due follow up and Appointments follow up 3. Cold calling & Campaign calls 4. Maintaining Instant feedback report 5. Preparing Revenue & Technicians performance report daily & Monthly wise 6. Prompting periodic MIS 7. Highly responsive approach...


  • bangalore, India Gama Advisory Services LLP Full time

    We are searching for a polite professionalCustomer Service Representative for a MNC to represent our clientsby providing remarkable service to their customers via phone/chat.They would handle inbound/outbound o calls or chats and should seekto create a positive experience for each contact. They will listento customers to understand the reason for their call...


  • Bangalore, Karnataka, India Comtek Solution Full time

    About the job : SAP Customer Service LeadLocation : Bangalore- Minimum 10 years of experience in implementation & Support of S4 HANA CS projects.- Minimum 3 E2E experience in leading the CS track.- SAP configuration, implementation, and support in S/4 Hana environment.- Prefer to have global experience in leading the CS track in multiple country...


  • Bangalore, India Comtek Solution Full time

    About the job : SAP Customer Service LeadLocation : Bangalore- Minimum 10 years of experience in implementation & Support of S4 HANA CS projects.- Minimum 3 E2E experience in leading the CS track.- SAP configuration, implementation, and support in S/4 Hana environment.- Prefer to have global experience in leading the CS track in multiple country...


  • bangalore, India 8208 Tooling - Coromant, Dormer, HM Full time

    Job Title Customer Support Representative No. of Vacancies: 1 Job ID : R0067738 Location : Bangalore Full time /Part Time : Full time Regular /Temporary : Regular First interface to provide world class first line customer support and routing customer technical, commercial, services and general support enquiries and needs that...


  • bangalore, India Tiyasha Software Full time

    Tiyasha Software The Role Team Leader (BPO Background) Position Overview: We are seeking an experienced and dynamic Team Leader with a background in Business Process Outsourcing (BPO) to lead and supervise a team of customer service representatives. The Team Leader will be responsible for driving team performance, meeting targets, and ensuring the delivery...


  • Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Customer Service RepresentativeExperience: 1 - 3 Years.Location: Bangalore, India. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+...


  • bangalore, India WELLS FARGO BANK Full time

    About this role: Wells Fargo is seeking a Lead Commercial Loan Servicing RepresentativeIn this role, you will: Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects Research, respond to and resolve complex inquiries Train others...


  • bangalore, India Granicus Full time

    The Company  Serving the People Who Serve the People  Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our...