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Service Support Representative
4 months ago
location Bangaloreminimum 1 year exp in any field CTC 4.17 lakh annually 2021, 22, 23 pass out graduates Please share your cv to – Non-engineering graduates with below criteria.Good communication skills, along with email writing or phone etiquette.Open to any shifts, Rotation and weekend working but only 5 days.Understand the SLA's and Service Delivery system to give the excellent customer satisfaction.Key Responsibilities/Outcomes:Support on 1st Level. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Consistently achieve First Contact Resolution performance metric Accurately document calls and cases. Aware of customer’s time restraints and work within those time limits. Keep customer aware of resolution steps – if ticket needs to be dispatched. Follow up Service Centre cases and requests to completion. Provide clients with problem reference numbers and request numbers. All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis. Escalate tickets as needed if on-site support is required. Understanding of SLA requirements for the client. Assist in cross training and communicate quick fixes. Manage time and workload to meet predetermined service levels Maintain data accuracy in Service Centre through contact validation. Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
