Senior Associate Technical Writer

Overview
Founded in 1988 and headquartered in Atlanta, Trimont ) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.

We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York, Sydney, Hyderabad and Bengaluru. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.

Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn:
We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.

Grow:
We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.

Thrive:
Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together.

Job Summary
We are seeking a highly experienced
Senior Associate Technical Writer - Risk and Control
to lead the development and maintenance of complex procedural documentation. This role involves working closely with operations, and compliance teams to ensure that all procedures are accurate, clear, and aligned with industry standards and regulatory requirements.

Responsibilities

• Develop, write, and edit detailed technical procedures, SOPs, work instructions, and manuals.
• Analyse existing documentation and recommend improvements for clarity, consistency, and compliance.
• Collaborate with subject matter experts (SMEs) to gather technical information and validate procedures.
• Establish and maintain documentation standards and style guides.
• Ensure documentation adheres to internal style guides, regulatory standards and best practices.
• Participate in document reviews, audits, and validation processes to ensure procedural accuracy.
• Maintain version control and documentation repositories using content management systems.
• Mentor junior writers and contribute to documentation process improvements.
• Manage documentation projects and ensure timely delivery.

Required Qualifications

• Bachelor's degree in English, Communications, Business, Finance, or related field.
• 3 to 5 years of experience in technical writing, with a focus on procedural documentation.
• Proficiency in tools such as Microsoft Word, Excel, Visio, and document management platforms, or similar.
• Strong understanding of structured writing, information architecture, and documentation standards.
• Experience working in financial servicing industries.
• Excellent communication and interpersonal skills to work across departments.

Desired Qualifications

• Experience with servicing platforms and processes in Commercial Real Estate
• Experience with validation protocols and quality assurance documentation.
• Ability to analyze metrics and feedback to improve documentation usability.
• Knowledge of digital documentation platforms and online help systems.
• Strong knowledge of commercial loan servicing terminology and processes

Standard Shift Time
7.30 am pm (BLR) & 8.30 am pm (HYD) - Should be flexible

Trimont is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.