OTC Collections

3 weeks ago

Bengaluru, India HCLTech Full time
HCL Tech is Hiring.
Experience: 3 to 8 Years
Shift Time: - UK Shift
Designations: - Analyst
Salary: - Best in Industry
Notice period: - Less than 30 Days
Interested candidates can share your updated profile to
Current CTC:
Expected CTC:
Notice period:
Total years of experience in Collection / Billing OTC:
Overall Experience:
About the JOB Role: Order To Cash Collection/ Billing /
Overview of role, purpose, and scope
The role of Cash Collector covers all aspects of collections activity including:
Cash Collection
Account Management
Customer Relations
Accounts Reconciliation
Account receivable collection
Debt Collection Forecasting
Credit Management Account
Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing)
Relationship building with Customers and Internal teams.
Key Role Tasks and Activities:
Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
Accountability for debt and cash targets achievement on a quarterly/monthly basis
Full compliance with all associated internal and Sarbox Controls
Written / oral communication on open balances + reconciliation of accounts for portfolio.
Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management.
Correct handling of UMCC as per ICMP guidelines
Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
Implementation of service stops/ remove stops according to process.
Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
Participation in month end reporting closing activities in alignment with ICMP
Point of escalation for team members for complex issues.
Mentor for team, supporting and coaching on an ongoing basis.
Detection and help for process improvement opportunities for collection + system improvements.
Metrics/SLAs
10-15 customers call a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
Portfolios Days Overdue less than 30 days 60 + aged debt does not represent more than 10% of the total balance.
Ageing receivables in control No Value + activity opened more than 5 days.
UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received.
Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics.
Promise of payment status: maximum 2% failed promises over the total promises (value and volume) 98% accurate forecast (aged buckets and/or cash)
100% adequate and effective utilization of Value + (volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value + norms)
Average portfolio of 500 accounts for HPTP and 250 accounts for LPTPQOQ and YOY aged receivables improvements.
DSO YOY improvements YOY DD failure improvemen ts (volume)

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