Operation Manager

4 weeks ago

Bhopal, India JAES PROJECTS (I) PRIVATE LIMITED Full time

Job Summary:

The Operations Manager will be responsible for ensuring the seamless execution of emergency medical operations within the designated area (district/zone). This role involves managing ambulance fleets, staff scheduling, service delivery, field coordination, and compliance with healthcare protocols. Candidates with hands-on experience in 108, GVK EMRI, ZHM, or equivalent EMS organizations will be given priority.

Key Responsibilities:Operational Oversight

  • Manage day-to-day operations of the 108 ambulance services in the assigned region.
  • Ensure 100% uptime of ambulance vehicles and availability of trained manpower (EMTs & pilots).
  • Monitor emergency call response times, patient handover efficiency, and service quality.

Team Management

  • Supervise field-level staff including Emergency Medical Technicians (EMTs), pilots (drivers), and shift supervisors.
  • Handle staff rosters, leave planning, shift management, and performance evaluations.
  • Conduct regular training, drills, and field audits to ensure operational readiness.

Resource & Asset Management

  • Monitor vehicle performance, fuel consumption, GPS tracking, and preventive maintenance schedules.
  • Ensure adequate stock and timely replenishment of medical supplies, consumables, and equipment in ambulances.
  • Oversee cleanliness, hygiene, and standard operating conditions of vehicles and field staff.

Coordination & Compliance

  • Coordinate with Control Room, Government Health Departments, Hospitals, and local authorities.
  • Ensure full compliance with internal SOPs, government regulations, and healthcare protocols.
  • Facilitate field inspections and compliance reporting to higher management.

Reporting & Documentation

  • Generate and analyze daily, weekly, and monthly operational reports.
  • Track KPIs such as response time, call volume, downtime, staff attendance, and grievance resolution.
  • Maintain updated records of fleet, staff, inventory, and patient transfers.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Experience:

  • Total: 6 years (Required)
  • in EMS operations: 3 years (Required)

Work Location: In person

Expected Start Date: 26/08/2025

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