Manager/Senior Manager Operations
1 week ago
Manager / Senior Manager – Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more.We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and harassment-free workplace for all employees.Roles and Responsibilities- Lead and manage a team of 15–20 members in an international process.- Drive performance management: Monitor team productivity, quality, shrinkage, and attrition.- Provide floor support and manage escalations efficiently.- Identify training needs (TNI) and address performance/process gaps through coaching and development.- Conduct weekly coaching and performance reviews.- Maintain AHT (Average Handling Time) within defined targets across tenure groups.- Support team in achieving IC (Individual Contributor) targets and ensure alignment to KPIs.- Contribute to CSAT improvements through process reviews and actionable insights.- Maintain team discipline and foster a positive work environment.- Strong communication skills in English (written and verbal) are essential.- Use MS Excel and internal tools for reporting and analysis.Candidate Profile- Experience in handling international voice or non-voice processes, preferably in a BPO environment.- Prior experience in team handling or supervisory roles is preferred.- Strong people management and coaching skills.- Excellent language proficiency is mandatory.- Strong interpersonal, communication, and problem-solving skills.- Flexible to work in 24x7 rotational shifts.- Organized, proactive, and methodical in approach.- Must be willing to work from office (Bhopal).Perks and Benefits- 5-6 days work week- Dynamic and multicultural work environment- Inclusive and supportive company culture- Opportunities for growth and skill developmentEqual Opportunity EmployerIGT Solutions is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration without regard to age, gender, identity, orientation, race, nationality, or disability.
-
Manager/Senior Manager Operations
7 days ago
Bhopal, India IGT Solutions Full timeManager / Senior Manager – Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services...
-
Senior Manager
3 weeks ago
Bhopal, India Hexaware Technologies Full timeWe are looking for an experienced and strategic Senior Manager Operations to oversee and drive the success of e-commerce BPO processes (voice and non-voice) with a large headcount. This role demands a leader with a minimum of one year in a Senior Manager role, managing BPO operations, and possessing deep expertise in managing large-scale operations,...
-
Manager/Senior Manager Operations
1 week ago
Bhopal, India IGT Solutions Full timeManager / Senior Manager – Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM...
-
Manager/Senior Manager Operations
1 week ago
Bhopal, Madhya Pradesh, India IGT Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearManager/ Senior Manager Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services like...
-
Manager/Senior Manager Operations
1 week ago
Bhopal, Madhya Pradesh, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearManager / Senior Manager – Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across theTravel, Transportation, and Hospitalitydomain. With over10,000+ travel industry professionalsand15 global delivery centers, IGT offers IT-BPM services like...
-
Manager/Senior Manager Operations
1 week ago
Bhopal, India IGT Solutions Full timeManager / Senior Manager – Airlines (Operations) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM...
-
Manager/Senior Manager Operations
1 week ago
Bhopal, India IGT Solutions Full timeManager / Senior Manager – Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services...
-
Manager/Senior Manager Operations
1 week ago
Bhopal, India IGT Solutions Full timeManager / Senior Manager – Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services...
-
Manager/Senior Manager Operations
1 week ago
Bhopal, India IGT Solutions Full timeManager / Senior Manager – Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services...
-
Manager/Senior Manager Operations
1 week ago
Bhopal, India IGT Solutions Full timeManager / Senior Manager – Airlines (Operations) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers...
