Operations Manager
2 days ago
Manager/ Senior Manager Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more.We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and harassment-free workplace for all employees.Roles and Responsibilities- Lead and manage a team of 100-200 members in an international or domestic process.- Drive performance management: Monitor team productivity, quality, shrinkage, and attrition.- Provide floor support and manage escalations efficiently.- Identify training needs (TNI) and address performance/process gaps through coaching and development.- Conduct weekly coaching and performance reviews.- Maintain AHT (Average Handling Time) within defined targets across tenure groups.- Support team in achieving IC (Individual Contributor) targets and ensure alignment to KPIs.- Contribute to CSAT improvements through process reviews and actionable insights.- Maintain team discipline and foster a positive work environment.- Strong communication skills in English (written and verbal) are essential.- Use MS Excel and internal tools for reporting and analysis.Candidate Profile- Experience in handling international voice or non-voice processes, preferably in a BPO environment.- Prior experience in team handling or supervisory roles is preferred.- Strong people management and coaching skills.- Strong interpersonal, communication, and problem-solving skills.- Flexible to work in 24x7 rotational shifts.- Organized, proactive, and methodical in approach.- Must be willing to work from office (Bhopal).Perks and Benefits- 5-6 days work week- Dynamic and multicultural work environment- Inclusive and supportive company culture- Opportunities for growth and skill developmentNOTE: WE ARE LOOKING FOR CANDIDATES ONLY FROM MADHYA PRADESH , PEOPLE OUTSIDE MADHYA PRADESH PLEASE REFRAIN FROM APPLYINGEqual Opportunity EmployerIGT Solutions is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration without regard to age, gender, identity, orientation, race, nationality, or disability.Interested candidates share the cv- Swapnil Gupta-
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Operation Manager
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Bhopal, India JAES PROJECTS (I) PRIVATE LIMITED Full timeJob Summary: The Operations Manager will be responsible for ensuring the seamless execution of emergency medical operations within the designated area (district/zone). This role involves managing ambulance fleets, staff scheduling, service delivery, field coordination, and compliance with healthcare protocols. Candidates with hands-on experience in 108, GVK...
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Contract Processor
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Bhopal, India Operations Army Full timeContract Processor (Delhi) 100% Remote Apply Were looking for a highly organized and detail-oriented Contract Processor to join our remote team. The ideal candidate will have a strong background in accounting and contract administration, with experience working in large corporate environments. Qualifications: 2+ years of relevant accounting experience Prior...
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Operations Manager
2 days ago
Bhopal, India IGT Solutions Full timeManager/ Senior Manager Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services like...
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Operations Manager
24 hours ago
Bhopal, India IGT Solutions Full timeManager/ Senior Manager Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services like...
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Operations Manager
2 days ago
Bhopal, India IGT Solutions Full timeManager/ Senior Manager Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services like...
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Operations Manager
3 days ago
Bhopal, India IGT Solutions Full timeManager/ Senior Manager Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like...
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Operations Manager
24 hours ago
Bhopal, India IGT Solutions Full timeManager/ Senior Manager Airlines (Operations) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like...
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Operations Manager
2 days ago
Bhopal, India IGT Solutions Full timeManager/ Senior Manager Airlines (Operations) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like...
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Manager/Senior Manager Operations
4 days ago
Bhopal, India IGT Solutions Full timeManager / Senior Manager – Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM...
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Manager/Senior Manager Operations
1 week ago
Bhopal, India IGT Solutions Full timeManager / Senior Manager – Airlines (Operations)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services...
