Genesys Cloud IVR Developer

3 weeks ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time

TCS has been a pioneer in igniting the passion of young technologists.

We are a global leader in the technology sector, continuously growing and innovating together.

Job Overview

We are seeking an experienced Genesys-CTI Developer to join our team.

Key Responsibilities

  • Design, develop, and maintain IVR applications, Bots, and routing systems for DTMF and speech interaction.
  • Construct complex flows using Genesys Architect with advanced RegEX capabilities.
  • Integrate Genesys APIs with 3rd party solutions and CRM systems, such as Salesforce.

Requirements

  • 4-6 years of experience in Genesys-CTI development.
  • Expertise in Genesys cloud Architect, including hands-on development of inbound/outbound flow, in-queue flow, and voice BOT development.
  • Proficiency in scripting development, data action integration with multiple APIs, and digital bot development.
  • Experience with Terraform or CX as Code for IVR automation is desirable.

Desirable Skills

  • AWS Lambda integration with Genesys.
  • CX as a code in IVR module.
  • Predictive engagement in Genesys.
  • Self-service automation experience.
  • Experience in software development for Contact Center using languages: JavaScript, VXML, GRXML, and Python.

Essential Qualifications

  • Bachelor's degree in Computer Science or related field.
  • Minimum 15 years of full-time education.
  • Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable).


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