Genesys Cloud IVR Developer
3 weeks ago
TCS has been a pioneer in igniting the passion of young technologists.
We are a global leader in the technology sector, continuously growing and innovating together.
Job Overview
We are seeking an experienced Genesys-CTI Developer to join our team.
Key Responsibilities
- Design, develop, and maintain IVR applications, Bots, and routing systems for DTMF and speech interaction.
- Construct complex flows using Genesys Architect with advanced RegEX capabilities.
- Integrate Genesys APIs with 3rd party solutions and CRM systems, such as Salesforce.
Requirements
- 4-6 years of experience in Genesys-CTI development.
- Expertise in Genesys cloud Architect, including hands-on development of inbound/outbound flow, in-queue flow, and voice BOT development.
- Proficiency in scripting development, data action integration with multiple APIs, and digital bot development.
- Experience with Terraform or CX as Code for IVR automation is desirable.
Desirable Skills
- AWS Lambda integration with Genesys.
- CX as a code in IVR module.
- Predictive engagement in Genesys.
- Self-service automation experience.
- Experience in software development for Contact Center using languages: JavaScript, VXML, GRXML, and Python.
Essential Qualifications
- Bachelor's degree in Computer Science or related field.
- Minimum 15 years of full-time education.
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable).
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