CRM Integration

2 weeks ago

Mumbai, India Servilint Technologies Full time

Job description:


We are looking for a Integration & Development Engineer to join our team and help us deliver high-quality CRM solutions for our clients


You will also be able to Integrate Zendesk using APIs, webhooks, apps, themes, and

Customization and Integration:


- Customize Zendesk to align with organization s branding and specific requirements.


- Develop and maintain custom applications, integrations, and plugins to extend Zendesk functionalities.


- Integrate Zendesk with other systems and applications using APIs, webhooks, Java Script and

- Implementation of Zendesk, ensuring a smooth transition from existing systems.


- Gather requirements from client representatives to ensure alignment with their needs.


- Analyze clients business requirements, translate them and design customized solutions accordingly.


- Configure Zendesk settings, workflows, and automation's to optimize efficiency.


- Develop connections between Zendesk and other internal systems.


User Training and Support:


- Conduct training sessions for end-users and support staff to ensure smooth adoption of Zendesk.


- Provide ongoing support to users, addressing queries, and troubleshooting issues in a timely manner.


- Develop and maintain documentation for Zendesk configurations and customization.


System Maintenance:


- Perform regular system maintenance, updates, and patches for optimal performance and security.


- Monitor system health, proactively address potential issues Implement backup and recovery plans in collaboration with the IT team.


Performance Optimization:


- Analyze system performance metrics, identify areas for improvement and implement enhancements


- Identify automation and optimization opportunities to streamline processes.


- Implement and customize Zendesk products using the Zendesk admin interface and Zendesk developer

- Proven experience in implementing and customizing Zendesk or other similar CRM, including configuring workflows, automations, and user interfaces.


- Proficient in Zendesk admin interface and developer tools, such as Zendesk Apps Framework, SDKs, CLI, and Theme Editor


- Strong knowledge of Zendesk APIs, webhooks, data models and ability to develop custom solutions using Zendesk SDK.


- Familiarity with scripting languages (e.g., JavaScript) for customization and integrations.


- Good understanding of IT infrastructure and server maintenance.


- Skilled in HTML, CSS, JavaScript, and Liquid templating language


- Knowledgeable in RESTful web services, JSON, XML, and SQL


- Experience in using version control systems, such as Git


- Good problem-solving skills and attention to detail.


- Strong communication and collaboration skills to work effectively with cross-functional teams.


Location: This is a work from office job in Mumbai

(ref:hirist.tech)

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