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CRM Integration
1 week ago
Job description:
We are looking for a Integration & Development Engineer to join our team and help us deliver high-quality CRM solutions for our clients
You will also be able to Integrate Zendesk using APIs, webhooks, apps, themes, and
Customization and Integration:
Customize Zendesk to align with organization s branding and specific requirements.
Develop and maintain custom applications, integrations, and plugins to extend Zendesk functionalities.
Integrate Zendesk with other systems and applications using APIs, webhooks, Java Script and
Implementation of Zendesk, ensuring a smooth transition from existing systems.
Gather requirements from client representatives to ensure alignment with their needs.
Analyze clients business requirements, translate them and design customized solutions accordingly.
Configure Zendesk settings, workflows, and automation's to optimize efficiency.
Develop connections between Zendesk and other internal systems.
User Training and Support:
Conduct training sessions for end-users and support staff to ensure smooth adoption of Zendesk.
Provide ongoing support to users, addressing queries, and troubleshooting issues in a timely manner.
Develop and maintain documentation for Zendesk configurations and customization.
System Maintenance:
Perform regular system maintenance, updates, and patches for optimal performance and security.
Monitor system health, proactively address potential issues Implement backup and recovery plans in collaboration with the IT team.
Performance Optimization:
Analyze system performance metrics, identify areas for improvement and implement enhancements
Identify automation and optimization opportunities to streamline processes.
Implement and customize Zendesk products using the Zendesk admin interface and Zendesk developer
Proven experience in implementing and customizing Zendesk or other similar CRM, including configuring workflows, automations, and user interfaces.
Proficient in Zendesk admin interface and developer tools, such as Zendesk Apps Framework, SDKs, CLI, and Theme Editor
Strong knowledge of Zendesk APIs, webhooks, data models and ability to develop custom solutions using Zendesk SDK.
Familiarity with scripting languages (e.g., JavaScript) for customization and integrations.
Good understanding of IT infrastructure and server maintenance.
Skilled in HTML, CSS, JavaScript, and Liquid templating language
Knowledgeable in RESTful web services, JSON, XML, and SQL
Experience in using version control systems, such as Git
Good problem-solving skills and attention to detail.
Strong communication and collaboration skills to work effectively with cross-functional teams.
Location: This is a work from office job in Mumbai
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