Process Specialist

3 months ago


Gurugram, India Hogarth Studios Full time

What you'll do:


  • Design and develop process flow charts and take care/maintain of all the Hogarth Studios center specific process documents
  • Service definition and delivery support
  • Interact with management, co-workers, superiors, and others to get a detailed understanding of the process
  • Take care about area and subsidiary Business rules (new file creation or update of existing documentation)
  • Understand how the process works, what are the resources required in the process, duration of the process and what is the outcome of the process
  • Deep dive into each aspect of the process to identify problems or errors. Undertake data gathering and root cause analysis exercises
  • Work with peers to come up with possible solutions to solve the problems
  • Monitor the process at every stage
  • Check if any process improvement exercise could be undertaken to save costs and resources and improve the quality of the output
  • Support the local/global implementation leads in development and execution of implementations to the field
  • Execute against the assigned implementations steps
  • Design customer reports on quality
  • Be aware of latest technological breakthrough that could be implemented in the existing process.
  • Find and suggest alternative or new processes that could replace the existing one (process reengineering capabilities)
  • Partially project manage new service deployments and new customer onboarding processes
  • Management of small to medium sized projects (build, maintain and manage project plan including but not limited to tasks, risks, key milestones, deliverables, reporting and schedule)
  • Conducting new resource onboarding
  • Managing on the Job trainings
  • Does Training Need Analysis and prepare training programs for operation and manage end to end delivery
  • Effective training resource management.
  • Driving User Acceptability Tests


What you'll need:


  • 3-4 Years of experience in Process excellence
  • Understanding of Agile Technology
  • Should have knowledge of process related tools and equipment’s
  • Microsoft Office proficiency (especially Excel)
  • Should be proficient with MS PowerPoint and MS Visio
  • Must be detailed oriented and a perfectionist
  • Good communication in English language


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