Process Specialist
2 months ago
What you'll do:
- Design and develop process flow charts and take care/maintain of all the Hogarth Studios center specific process documents
- Service definition and delivery support
- Interact with management, co-workers, superiors, and others to get a detailed understanding of the process
- Take care about area and subsidiary Business rules (new file creation or update of existing documentation)
- Understand how the process works, what are the resources required in the process, duration of the process and what is the outcome of the process
- Deep dive into each aspect of the process to identify problems or errors. Undertake data gathering and root cause analysis exercises
- Work with peers to come up with possible solutions to solve the problems
- Monitor the process at every stage
- Check if any process improvement exercise could be undertaken to save costs and resources and improve the quality of the output
- Support the local/global implementation leads in development and execution of implementations to the field
- Execute against the assigned implementations steps
- Design customer reports on quality
- Be aware of latest technological breakthrough that could be implemented in the existing process.
- Find and suggest alternative or new processes that could replace the existing one (process reengineering capabilities)
- Partially project manage new service deployments and new customer onboarding processes
- Management of small to medium sized projects (build, maintain and manage project plan including but not limited to tasks, risks, key milestones, deliverables, reporting and schedule)
- Conducting new resource onboarding
- Managing on the Job trainings
- Does Training Need Analysis and prepare training programs for operation and manage end to end delivery
- Effective training resource management.
- Driving User Acceptability Tests
What you'll need:
- 3-4 Years of experience in Process excellence
- Understanding of Agile Technology
- Should have knowledge of process related tools and equipment’s
- Microsoft Office proficiency (especially Excel)
- Should be proficient with MS PowerPoint and MS Visio
- Must be detailed oriented and a perfectionist
- Good communication in English language
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