Associate Technical Project Manager
3 weeks ago
Zendesk is searching for an Associate Manager for our Application Solution Engineering team to join and lead a motivated development team.
You will be using both your leadership and your technical expertise to grow, guide, and enable our team of hardworking engineers. As the leader of the team you’ll ensure that they're building architecturally-sound applications, and delivering quality applications to our customers. You must also be someone who enjoys working and solving sophisticated problems and has experience designing, deploying and scaling cloud applications on the AWS platform. This role has high visibility working across different teams, working with pre-sales, Architects, Engineering, large customers ensuring applications are delivered efficiently.
What you get to do every day:
Manage Projects and Delivery of Custom Application Solutions.
Lead Architectural decisions, Scoping & Estimations.
Participate in all phases of the software lifecycle and work with Architects, Developers & QA to develop & deliver projects in time with high standards.
Recruit, onboard and retain hardworking software engineers
Provide the team with career mentorship and regular guidance
What you bring to the role:
Degree in Computer Science, Engineering, or equivalent and a minimum of 8 years of experience in Delivery, Project Management & Software development, preferably in a SaaS environment.
Technical Full Stack development and Application integration experience.
Around 5 years proven experience building enterprise grade software and have seen some of the challenges presented working at a global scale.
At least 2 year of experience in a role where you had direct managerial responsibility for software engineers on your team, or demonstrated leadership in a team-lead type role
Demonstrate understanding of software development by proposing alternative solutions as needed
Proficiency working with APIs and building integrations between diverse systems to create cohesive and efficient solutions
Strong background in scoping and estimating solutions to provide accurate and realistic project timelines
Experience in providing solution recommendations based on comprehensive analysis of documented requirements
Possesses a deep understanding of application integration, product packaging, positioning and, revenue analysis
Solid understanding of AWS (or another cloud provider) products and services
Great communication skills both written and verbal
Experience with workforce management products such as forecasting, intraday scheduling, agent productivity tracking is a plus
Experience working with APIs of platforms in the WFM ecosystem such as telephony & HRIS is a plus
Tech Stack Experience
We write our code in Java Script and run on Node.js while using Express as our web framework.
We use various AWS services to run our workloads and store our data.
Our data are stored on MySQL.
#LI-ML12
Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
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