Real Time Analyst

Real-Time AnalystJoin our team as a Real-Time Analyst and be the heartbeat of our contact center operations! You’ll monitor live performance, respond to challenges on the spot, and support the team in maintaining peak efficiency. If you thrive in a fast-paced environment and love making decisions in real time, this role is for you. Responsibilities ...

Real-Time AnalystJoin our team as a Real-Time Analyst and be the heartbeat of our contact center operations! You’ll monitor live performance, respond to challenges on the spot, and support the team in maintaining peak efficiency. If you thrive in a fast-paced environment and love making decisions in real time, this role is for you. Responsibilities ...

We at Sterling customer experience India Pvt ltd are Hiring for RTANOTE: ONLY CANDIDATES FROM MUMBAI SHOULD APPLYHere are the main responsibilities of a real-time analyst in a contact center, particularly when managing workflow and delegating tasks for a back-office team:Core ResponsibilitiesReal-Time Monitoring:o Oversee live dashboards and reports to...

Job descriptionWould be responsible for Real time queue monitoring (RTQM)Would be responsible for sending Intraday reporting (Hourly Interval Reports, ProductivityReports)Will have to manage client InteractionWould constantly monitor, track, document and communicate real time floor activities in termsof adherence to process defined AUX/ ACW/ BREAKS &...

Job Description We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The...

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

Job Description:Monitor real-time call center operations using Genesis and Avaya.Ensure adherence to SLAs and KPIs to maintain service excellence.Manage agent schedules, break times, and shift adherence efficiently.Make real-time adjustments to optimize resource allocation.Generate and analyze performance reports to provide actionable insights.Collaborate...

Job Description We at Sterling customer experience India Pvt ltd are Hiring for RTA! NOTE: ONLY CANDIDATES FROM MUMBAI SHOULD APPLY Here are the main responsibilities of a real-time analyst in a contact center, particularly when managing workflow and delegating tasks for a back-office team: Core Responsibilities 1. Real-Time Monitoring: o Oversee live...