Technical Consultant- Network

1 month ago

BangaloreGurgaonGurugram, India Getronics Solutions India Pvt Ltd Full time

Job Location : Bangalore/Gurgaon


Job Title : Technical Consultant Network & Security (FortiGate)


Relevant Experience : 8 + years


Job Grade : TS4


Responsibilities :


- This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner.


- Regularly updating customer cases to record the progress of calls in call tracking system

and documenting technical solutions and product information in account-specific repositories.


- Work to reproduce customer issues and work with vendors to resolve technical issues and thus does not limit to the above with more involvement like


- Manages the design, implementation and ongoing management of mainly.


- Provide reactive/proactive Designated Technical Support to top tier customers.


- Provide configuration review, troubleshooting and best practices to named customers.


- Manage support cases to ensure issues are recorded, tracked, resolved and follow-ups are done in a timely manner reported via Service desk and Customer.


- Provide fault isolation and root cause analysis for technical issues.


- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.


- Gather and retain customer-specific documentation in a secure location for ease of troubleshooting.


- Review of technical documentation, troubleshooting guides, etc and improvement Plans


- Act on Incidents reported by our network management tools.


- Act on Incidents reported by the customer (via our service desk)


- Proactively test & upgrade software on various devices


- Analyse capacity management reports & propose improvements.


- Prepare and execute Change requests.


- Remotely Configure new devices


- Interact with multiple teams (Helpdesk, Customer, Service delivery Managers)


- Communicate & raise incidents to 3the party (vendors / telecom providers)


- Propose improvement plans (technical & human activity)


- Proactively seek guidance from peers and seniors where required.


- Team presentations on your activities


- Propose improvements for our network management tools / Configuration.


- Analyse reporting before used by Service Delivery Manager


- This role involves client interaction.


The scope of products / vendors covers :


- FortiGate, Cisco ASA, Cisco FTD, Palo Alto ( Firewall, Panaroma )


- Cisco (Routing, Switching), Wireless, Cisco ACI


- Meraki (Wireless ,SDWAN )


Primarily : Cisco (Routing/Switching), FortiGate Firewalls


Secondary :


One of the following firewalls Palo Alto, Cisco ASA, Cisco Firepower Cisco ACI


Core Skills :


- Minimum 8 years relevant experience (see list of vendors)


- Hands on experience to work in an ITIL structured organisation dealing with Incident / Change / Problem management.


- Hands on experience in handling major IT infrastructure vendor products such as Cisco and Palo Alto.


- Expert with implementing and supporting Advanced routing protocols, Switching.


- Experience with Wireshark or other protocol analysers.


- Configuring network & security devices with end-to-end security in mind.


- Configuring end to end Quality of Service


- Troubleshoot using traffic analysers, NetFlow collector, capacity management tools.


- Incident Report Document writing.


- Documentation (MS Word) & drawing ( MS Visio ) updates


- Participating in Team & Customer meetings.


- Effective English speaking & writing skills.


Soft Skills :


- Driven and Customer focused.


- Ability to work well under pressure.


- Proactive Attitude


- Problem Solving


- Excellent Communication - Verbal & Written


- Independent and resourceful with minimal supervision


- Team player


- Take :


- Masters/Graduate degree holder


- Fortinet NSE5 and above (Desired), PCNSE, PCNSA, CCIE, CCNP Security


- CCIE, CCNP routing switching (Desired)

(ref:hirist.tech)

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