Technical Consultant- Network

2 months ago


Gurugram, India Getronics Solutions India Pvt Ltd Full time

Job Location : Bangalore/Gurgaon


Job Title : Technical Consultant Network & Security (FortiGate)


Relevant Experience : 8 + years


Job Grade : TS4


Responsibilities :


- This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner.


- Regularly updating customer cases to record the progress of calls in call tracking system

and documenting technical solutions and product information in account-specific repositories.


- Work to reproduce customer issues and work with vendors to resolve technical issues and thus does not limit to the above with more involvement like


- Manages the design, implementation and ongoing management of mainly.


- Provide reactive/proactive Designated Technical Support to top tier customers.


- Provide configuration review, troubleshooting and best practices to named customers.


- Manage support cases to ensure issues are recorded, tracked, resolved and follow-ups are done in a timely manner reported via Service desk and Customer.


- Provide fault isolation and root cause analysis for technical issues.


- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.


- Gather and retain customer-specific documentation in a secure location for ease of troubleshooting.


- Review of technical documentation, troubleshooting guides, etc and improvement Plans


- Act on Incidents reported by our network management tools.


- Act on Incidents reported by the customer (via our service desk)


- Proactively test & upgrade software on various devices


- Analyse capacity management reports & propose improvements.


- Prepare and execute Change requests.


- Remotely Configure new devices


- Interact with multiple teams (Helpdesk, Customer, Service delivery Managers)


- Communicate & raise incidents to 3the party (vendors / telecom providers)


- Propose improvement plans (technical & human activity)


- Proactively seek guidance from peers and seniors where required.


- Team presentations on your activities


- Propose improvements for our network management tools / Configuration.


- Analyse reporting before used by Service Delivery Manager


- This role involves client interaction.


The scope of products / vendors covers :


- FortiGate, Cisco ASA, Cisco FTD, Palo Alto ( Firewall, Panaroma )


- Cisco (Routing, Switching), Wireless, Cisco ACI


- Meraki (Wireless ,SDWAN )


Primarily : Cisco (Routing/Switching), FortiGate Firewalls


Secondary :


One of the following firewalls Palo Alto, Cisco ASA, Cisco Firepower Cisco ACI


Core Skills :


- Minimum 8 years relevant experience (see list of vendors)


- Hands on experience to work in an ITIL structured organisation dealing with Incident / Change / Problem management.


- Hands on experience in handling major IT infrastructure vendor products such as Cisco and Palo Alto.


- Expert with implementing and supporting Advanced routing protocols, Switching.


- Experience with Wireshark or other protocol analysers.


- Configuring network & security devices with end-to-end security in mind.


- Configuring end to end Quality of Service


- Troubleshoot using traffic analysers, NetFlow collector, capacity management tools.


- Incident Report Document writing.


- Documentation (MS Word) & drawing ( MS Visio ) updates


- Participating in Team & Customer meetings.


- Effective English speaking & writing skills.


Soft Skills :


- Driven and Customer focused.


- Ability to work well under pressure.


- Proactive Attitude


- Problem Solving


- Excellent Communication - Verbal & Written


- Independent and resourceful with minimal supervision


- Team player


- Take :


- Masters/Graduate degree holder


- Fortinet NSE5 and above (Desired), PCNSE, PCNSA, CCIE, CCNP Security


- CCIE, CCNP routing switching (Desired)

(ref:hirist.tech)

  • gurugram, India AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...


  • Gurugram, India AV PEOPLEKART PVT LTD Full time

    Role: Network Presales consultantLocation GurugramExperience - At least 5+ to 10 years of experience in a presales role, with a proven track record in delivering networking solutions to government clients.Skills - Strong relationships and connections with OEMs, including Cisco, Arista, Aruba, Juniper, HPE, Dell, and Ruckus.Excellent understanding of...

  • Technical Consultant

    2 months ago


    Gurugram, India Getronics Solutions India Pvt Ltd Full time

    Job Title : Technical Consultant Network & WirelessRelevant Experience : 8 + yearsJob Grade : TS4Responsibilities :- Design, plan, establish, and optimize wireless networks.- Design and implement WLANs and other wireless networks.- Develop wireless network infrastructures and make recommendations on systems enhancements for optimization.- Be the lead for any...


  • Gurugram, India Getronics Full time

    Manages the design, implementation, and ongoing management of mainly Cisco environments, including LAN, WAN, and Wireless Environments. Coordinates with networking vendors to ensure appropriate platform integration and performance. Makes recommendations to senior management on new technologies and products for enhancement of the network. Leads and...


  • Gurugram, India Getronics Full time

    Team Purpose The Managed Network & Security Team is responsible for the management of the Network & Security devices in Getronics Datacenters, connectivity towards customers and cloud providers and on-premise network & security implementations at our Customers You should possess excellent communication and team working skills and have confidence working...


  • gurugram, India Getronics Full time

    Team Purpose The Managed Network & Security Team is responsible for the managementof the Network & Security devices in Getronics Datacenters, connectivitytowards customers and cloud providers and on-premise network & securityimplementations at our CustomersYou should possess excellent communication and team working skills andhave confidence working on your...

  • Technical Consultant

    2 months ago


    Bangalore,Gurgaon,Gurugram, India Getronics Solutions India Pvt Ltd Full time

    Job Title : Technical Consultant Network & Wireless Relevant Experience : 8 + years Job Grade : TS4 Responsibilities : - Design, plan, establish, and optimize wireless networks. - Design and implement WLANs and other wireless networks. - Develop wireless network infrastructures and make recommendations on systems enhancements for optimization. - Be...


  • Bangalore,Gurgaon,Gurugram, India Getronics Solutions India Pvt Ltd Full time

    Job Location : Bangalore/Gurgaon Job Title : Technical Consultant Network & Security (FortiGate) Relevant Experience : 8 + years Job Grade : TS4 Responsibilities : - This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. ...


  • gurugram, India Getronics Full time

    Manages the design, implementation, and ongoing management ofmainly Cisco environment, including LAN, WAN, and WirelessEnvironments. Coordinates with networking vendors to ensureappropriate platform integration and performance. Makesrecommendations to senior management on new technologies andproducts for enhancement of the network. Leads and participates...


  • Gurugram, India Hitachi Careers Full time

    Description Job Title: Network Presales consultant Grade: ConsultantLocation: GurugramCompany: Hitachi SystemsSalary Range: As per the industryCompany Overview:Hitachi Systems is committed to promoting sustainability management and supporting social innovation initiatives within the Hitachi Group in order to achieve the goal of contributing to the...

  • Technical Consultant

    3 weeks ago


    Gurugram, India Women Entrepreneur Network Full time

    The key responsibilities highlight the multifaceted nature of the Technical Consultant role, emphasizing leadership, technical expertise, and client interaction.- System Configuration and Customization : Configure and customize Dynamics 365 applications according to project specifications. Implement advanced functionalities and custom workflows to enhance...


  • gurugram, India Getronics Full time

    This role requires strong fault isolation and root cause analysis skills todiagnose and solve complex technical issues and provide timelysolutions to customers in a professional manner. Regularly updatingcustomer cases to record the progress of calls in the call-tracking systemand documenting technical solutions and product information inaccount-specific...

  • Technical Consultant

    3 weeks ago


    Gurgaon/Gurugram, India Women Entrepreneur Network Full time

    The key responsibilities highlight the multifaceted nature of the Technical Consultant role, emphasizing leadership, technical expertise, and client interaction.- System Configuration and Customization : Configure and customize Dynamics 365 applications according to project specifications. Implement advanced functionalities and custom workflows to enhance...


  • Gurugram, India Getronics Full time

    resolve technical issues and thus does not limit to the above with more involvement like Manages the design, implementation, and ongoing management of mainly. Provide reactive/proactive Designated Technical Support to top-tier customers. Provide configuration review, troubleshooting, and best practices to named customers. Manage support cases to...


  • Gurugram, India Hollister Full time

    We seek a highly skilled and experienced Network Administrator to join our Network Infrastructure team. As a Network Engineer/Administrator, you will be critical in implementing and maintaining our organization's network infrastructure. You will support our network systems' day-to-day operation, performance, and security while partnering with the business...


  • gurugram, India Hollister Full time

    We seek a highly skilled and experienced Network Administrator to join our Network Infrastructure team. As a Network Engineer/Administrator, you will be critical in implementing and maintaining our organization's network infrastructure. You will support our network systems' day-to-day operation, performance, and security while partnering with the business...


  • Gurugram, India SoftServe Full time

    WE ARE SoftServe is a leading technology solutions company specializing in software development and consultancy services. With development centers across Eastern Europe and Latin America, we treat our client’s business as if it were our own and are passionate about delivering efficient, innovative, world-class solutions. Our client is an online travel...


  • Gurugram, India SoftServe Full time

    WE ARE SoftServe is a leading technology solutions company specializing in software development and consultancy services. With development centers across Eastern Europe and Latin America, we treat our client’s business as if it were our own and are passionate about delivering efficient, innovative, world-class solutions.Our client is an online travel...


  • Gurugram, India SoftServe Full time

    WE ARE SoftServe is a leading technology solutions company specializing in software development and consultancy services. With development centers across Eastern Europe and Latin America, we treat our client’s business as if it were our own and are passionate about delivering efficient, innovative, world-class solutions.Our client is an online travel...


  • Gurugram, India WiJungle Full time

    Role DescriptionThis is a full-time on-site role for a Customer Technical Support Engineer located in Gurugram. As a Customer Technical Support Engineer, you will be responsible for providing technical support, troubleshooting network issues, and ensuring customer satisfaction. You will work closely with customers to understand their needs and provide...