Program Manager
2 weeks ago
About the role
Take complete responsibility for customer success and program delivery Engage with senior leadership (of both Zeta & Client organization) to identify program purpose & objectives, often leading requirement analysis & business case preparation. Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams. Own the program management function - planning, leadership buy-in, prioritization, and program delivery management. Work closely with Client and Zeta leadership to ensure OKRs are met Lead program governance, and communicate program status, risks, and mitigation plans to stakeholders, including executive management and board members Understand the tradeoffs of schedule, scope, and quality, making decisions as needed to meet program goals Take lead in risk/issue mitigation and escalate as necessary to maintain program velocity Utilize industry best practices, techniques, and standards throughout program execution. Measure program performance to identify areas for improvement Build and coach a mid-sized team of program managers, analysts, and project managers Define how good becomes better. In other words, establish then work from a benchmark and build a metrics dashboard to demonstrate success in program/project completion and areas for improvement
What would you do here?
Central POC for Zeta’s various Product Implementations, Delivery, and technology partners for end-to-end project implementation, UAT, and subsequent Production issues Manage multiple projects and initiatives at the same time Plan, develop and execute schedules to ensure timely completion of project deadlines and milestones Ensure timely and accurate communication with project sponsor and project stakeholders throughout the life cycle of the project Regular communication and status of the management team Monitor and manage priority for deliverables in a capacity-based methodology Managing co-ordination of the partners and working groups engaged in project work (requires extensive follow-up & coordination) Detailed project planning and control Managing project deliverables, project scope, and change control in line with the project plan Recording and managing project issues and escalating where necessary Prioritizing project goals with other ongoing projects
What are we looking for?
7-8 years of project management experience in Cards and Payments domain. Advanced knowledge and demonstrated expertise in the areas of planning and project delivery Very flexible and with a strong ability to see what needs to be done, take ownership and act on it without detailed supervision Must be from a technical background and have hands-on experience with any tech stacks (Java), Microservices, and design principles. Experience working with project management and prioritization tools Strong leadership, relationship-building, and negotiation skills are required with a solid track record for developing internal and external relationships Strong hands-on experience on any project management tools like JIRA/ Rally/ etc. Must possess strong oral and written communication skills and be effective in interpersonal communication Highly organized and able to manage multiple work streams at the same time Combines creativity, problem-solving skills, and a can-do attitude to overcome any obstacle Rigorous - asks hard questions, validates assumptions, connects the dots Ability to drive change in a technical work environment Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Zeta is the place to be Zeta is an equal-opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
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