Servicenow Developer
3 weeks ago
(Remote)Experience Level:
4-6 YearsEmployment Type:
(Full-time)
Job Description:We are seeking a skilled
ServiceNow CSM Developer
to join our dynamic team. The ideal candidate will have hands-on experience in the development, implementation, and integration of ServiceNow’s Customer Service Management (CSM) module. You’ll play a critical role in driving system improvements and building scalable solutions to meet evolving business needs.
Key Responsibilities:Leverage functional knowledge of the
CSM module of ServiceNow
to develop, customize, and enhance workflows.Implement ServiceNow features such as
UI policies, UI actions, workflows, business rules, client scripts, and ACLs .Work with
ServiceNow ITSM, CSM , and the
Service Portal
to deliver tailored solutions.Integrate ServiceNow with third-party systems using
SOAP and RESTful APIs , ensuring seamless communication between platforms.Contribute to
instance upgrades and patching
to maintain system health.Develop and maintain functionalities in
Agent Workspace
and
Virtual Agent .Identify and address system deficiencies while implementing
continual service improvements .Handle multiple integrations between ServiceNow and monitoring tools.Provide expertise in
OpenFrame/CTI technology, JMS integrations , and
NOW Experience UI Framework .Support global deployment with
internationalization (i18n)
configurations.Assist with
ServiceNow Machine Learning and Predictive Intelligence
implementations.
Qualifications:4-6 years of hands-on experience in ServiceNow development, implementation, and support, with a focus on
Incident, Problem, Change Management , or
Customer Service Management .Proficiency in scripting and integration capabilities in ServiceNow.Solid knowledge of the
CSM module
and experience in
ServiceNow’s instance upgrade process .Familiarity with MID Server configuration and usage.Strong analytical skills and problem-solving abilities.Excellent communication skills to collaborate with cross-functional teams and stakeholders.
Preferred Skills:Experience with ServiceNow’s
NOW Experience UI Framework .Exposure to advanced ServiceNow features like
Machine Learning
and
Predictive Intelligence .
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