Servicenow Developer

7 days ago

delhi, India Infojini Inc Full time

Job Title: ServiceNow CSM Developer
Location: [Remote]
Experience Level: 4-6 Years
Employment Type: [Full-time]

Job Description:
We are seeking a skilled ServiceNow CSM Developer to join our dynamic team. The ideal candidate will have hands-on experience in the development, implementation, and integration of ServiceNow’s Customer Service Management (CSM) module. You’ll play a critical role in driving system improvements and building scalable solutions to meet evolving business needs.

Key Responsibilities:
Leverage functional knowledge of the CSM module of ServiceNow to develop, customize, and enhance workflows.
Implement ServiceNow features such as UI policies, UI actions, workflows, business rules, client scripts, and ACLs .
Work with ServiceNow ITSM, CSM , and the Service Portal to deliver tailored solutions.
Integrate ServiceNow with third-party systems using SOAP and RESTful APIs , ensuring seamless communication between platforms.
Contribute to instance upgrades and patching to maintain system health.
Develop and maintain functionalities in Agent Workspace and Virtual Agent .
Identify and address system deficiencies while implementing continual service improvements .
Handle multiple integrations between ServiceNow and monitoring tools.
Provide expertise in OpenFrame/CTI technology, JMS integrations , and NOW Experience UI Framework .
Support global deployment with internationalization (i18n) configurations.
Assist with ServiceNow Machine Learning and Predictive Intelligence implementations.

Qualifications:
4-6 years of hands-on experience in ServiceNow development, implementation, and support, with a focus on Incident, Problem, Change Management , or Customer Service Management .
Proficiency in scripting and integration capabilities in ServiceNow.
Solid knowledge of the CSM module and experience in ServiceNow’s instance upgrade process .
Familiarity with MID Server configuration and usage.
Strong analytical skills and problem-solving abilities.
Excellent communication skills to collaborate with cross-functional teams and stakeholders.

Preferred Skills:
Experience with ServiceNow’s NOW Experience UI Framework .
Exposure to advanced ServiceNow features like Machine Learning and Predictive Intelligence .

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