
Senior Officer
7 days ago
Job Description
Job Title: Senior JIRA & Confluence Administrator
Location: Mumbai
Candidate Specification& Job Responsibilities
Candidate must have 7+ years on experience with Atlassian JIRA and Confluence administration in enterprise environments Validate the information received using Existing guidelines Deep expertise in JIRA configuration, including complex workflow creation, automation, and JQL.
Strong command of Confluence Space and template design, user management, and governance
Proven experience working in Agile/DevOps/ITSM frameworks
Experience with Script Runner, Automation for JIRA, Insight, and other Marketplace apps.
Strong understanding of Atlassian Cloud vs Server/Data Centre architectures and migration considerations
Proficient with REST API Integration, scripting (Groovy, Python, Shell) and log analysis.
Knowledge of SSO, LDAP/Active Directory integrations, user provisioning, and permission models
Own and manage the entire Atlassian stack including JIRA Software, JIRA Service Management, and Confluence (Cloud Server, or Data Centre)
Lead design and implementation of complex JIRA workflows, permission schemes, customer fields, and automation rules tailored for Agile, Scrum, Kanban, and ITIL processes.
Design and administer Confluence spaces, templates, access structures, macros, and content strategies to support knowledge management and team collaboration
Work closely with product owners, delivery managers, and support teams to gather requirements and translate into effective Atlassian solutions
Drive platform governance, including user access control, audit compliance, plugin evaluations, and license management.
Lead or contribute to migration initiatives, such as JIRA server to cloud or third-party tool consolidations
Develop custom integrations using REST APIs. Webhooks and middleware platforms.
Mentor and guide junior administrators and support users through training, documentation, and troubleshooting.
Maintain system uptime, schedule upgrades/patches, and ensure data integrity and backup policies are followed.
Act as an SME for JIRA & Confluence best practices, enterprise scaling, and strategic enhancements.
Excellent problem-solving, communication, and stakeholder engagement skills.
Preferred Qualifications
Atlassian Certifications (ACP-610/120/1000) is a plus
Experience managing large-scale environments with 1000+ users
Exposure to Atlassian Access, Crowd, and Bitbucket/Bamboo
Familiarity with CI/CD pipeline, security compliance and audit controls
Experience leading tool governance forums or CoE.
Skills Required
RoleSenior Officer - JIRA & Confluence Administrator-Mumbai
Industry TypeBanking/ Financial Services, ITES/BPO/KPO
Functional Area
Required Education B. COM
Employment TypeFull Time, Permanent
Key Skills
- ACTIVEDIRECTORY
- AGI LE
- ATLASSIAN CERTIFICATIONS
- AUTOMATION
- CD PIPELINE
- DE VOPS
- ITSM FRAMEWORKS
- JIR A
- MIDDLEWARE PLATFORMS
- REST API S
- SCRIPT RUNNER
- WEB HOOKS
Other Information
Job CodeGO/JC/595/2025
Recruiter NameSupraja
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