Vice President, Global Service Operations
4 weeks ago
Job Title: Vice President, Global Service Operations
Department: Operations
Location: Bengaluru, IN
Reports to: Chief Global Services Officer
Summary:
The Vice President of Global Service Operations is a senior executive leader responsible for driving operational excellence, regulatory compliance, and transformative growth across our global servicing platform. This role oversees all aspects of consumer and commercial loan, lease, and card servicing operations, including contact centers, payments, claims, collections, and back-office support. The VP will lead a geographically dispersed team and vendor network to deliver exceptional customer experiences, meet service level agreements, and support business scalability.
As a key member of the senior leadership team, the Vice President will play a pivotal role in shaping the company's operational strategy, implementing innovative solutions, and ensuring high performance across people, process, and technology. The ideal candidate will bring deep expertise in financial services operations, global workforce leadership, and a strong command of regulatory environments such as CFPB, FDIC, and OCC. This role demands a strategic thinker with a passion for execution, continuous improvement, and cross-functional collaboration.
Responsibilities:
Lead Global Operations Strategy: Develop and execute scalable service operations strategies across global sites to support consumer and commercial financial products, ensuring alignment with corporate goals and regulatory standards. Operational Oversight: Manage day-to-day operations for-
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