Service Engineer

1 day ago

Ludhiana, India Reise Moto Full time

Job Description: 2-Wheeler Tyre Service Associate (Customer Service)

Position: Customer Service Manager ( Dy. Manager)

Department: Tyre Service

Role Overview

The Customer Service Manager is responsible for delivering high-quality after-sales service and do claim management, including tire inspection, repair, and replacement, ensuring customer satisfaction and adherence to safety standards. This role plays a key part in maintaining brand reputation through efficient and professional service and ensuring highest level of customer satisfaction.

Key Responsibilities

Tyre Inspection and Maintenance:

  • Conduct thorough inspections of 2-wheeler tyres for wear, damage, and safety compliance.
  • Perform routine tyre maintenance, including pressure checks, alignment, and balancing.

Repair and Replacement:

  • Execute tyre puncture repairs and replacements with precision.
  • Recommend suitable tyre options based on vehicle specifications and customer needs.

Influencer Training & Development :

  • Conduct routine influencer training program with dealers, mechanics and their staff
  • Track influencers' performance pre- and post-training to assess the impact of the training programs

Customer Interaction:

  • Engage with customers to understand their tyre-related concerns.
  • Provide clear and professional guidance on tyre care, maintenance, and replacement options.

Documentation and Reporting:

  • Maintain accurate records of claim inspection, verification and settlement.
  • Prepare service reports and warranty claims as required.

Equipment Handling:

  • Operate tools and equipment safely and efficiently, adhering to standard operating procedures.
  • Ensure the maintenance and calibration of service tools and equipment.

Safety and Compliance:

  • Follow all safety guidelines and protocols during service.
  • Ensure adherence to company policies and quality standards.

Continuous Improvement:

  • Stay updated on tyre technologies, trends, and best practices.
  • Participate in training programs to enhance technical skills and customer service abilities.

Qualifications and Skills

Educational Background: High school diploma or equivalent. Technical certification in automotive services is a plus.

Experience: Minimum 1-2 years of experience in tyre services, preferably in 2-wheeler or automotive sectors.

Technical Skills: Proficiency in tyre repair, alignment, and balancing. Knowledge of tools and machinery used in tyre services.

Soft Skills: Strong communication and interpersonal skills.

Key Competencies

  • Attention to detail and accuracy in service delivery.
  • Customer-focused approach with problem-solving skills.
  • Ability to work independently and as part of a team.
  • Commitment to safety and quality standards.

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