
Service Engineer
6 hours ago
Job Description: 2-Wheeler Tyre Service Associate (Customer Service)
Position: Customer Service Manager ( Dy. Manager)
Department: Tyre Service
Role Overview
The Customer Service Manager is responsible for delivering high-quality after-sales service and do claim management, including tire inspection, repair, and replacement, ensuring customer satisfaction and adherence to safety standards. This role plays a key part in maintaining brand reputation through efficient and professional service and ensuring highest level of customer satisfaction.
Key Responsibilities
Tyre Inspection and Maintenance:
- Conduct thorough inspections of 2-wheeler tyres for wear, damage, and safety compliance.
- Perform routine tyre maintenance, including pressure checks, alignment, and balancing.
Repair and Replacement:
- Execute tyre puncture repairs and replacements with precision.
- Recommend suitable tyre options based on vehicle specifications and customer needs.
Influencer Training & Development :
- Conduct routine influencer training program with dealers, mechanics and their staff
- Track influencers' performance pre- and post-training to assess the impact of the training programs
Customer Interaction:
- Engage with customers to understand their tyre-related concerns.
- Provide clear and professional guidance on tyre care, maintenance, and replacement options.
Documentation and Reporting:
- Maintain accurate records of claim inspection, verification and settlement.
- Prepare service reports and warranty claims as required.
Equipment Handling:
- Operate tools and equipment safely and efficiently, adhering to standard operating procedures.
- Ensure the maintenance and calibration of service tools and equipment.
Safety and Compliance:
- Follow all safety guidelines and protocols during service.
- Ensure adherence to company policies and quality standards.
Continuous Improvement:
- Stay updated on tyre technologies, trends, and best practices.
- Participate in training programs to enhance technical skills and customer service abilities.
Qualifications and Skills
Educational Background: High school diploma or equivalent. Technical certification in automotive services is a plus.
Experience: Minimum 1-2 years of experience in tyre services, preferably in 2-wheeler or automotive sectors.
Technical Skills: Proficiency in tyre repair, alignment, and balancing. Knowledge of tools and machinery used in tyre services.
Soft Skills: Strong communication and interpersonal skills.
Key Competencies
- Attention to detail and accuracy in service delivery.
- Customer-focused approach with problem-solving skills.
- Ability to work independently and as part of a team.
- Commitment to safety and quality standards.
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