Senior Associate-Support Engineering

7 days ago


Noida, India Innovaccer Full time

The Role

We are seeking a dynamic Senior Associate, Customer Support to join our pharmacy team in Noida. This role will support our pharmacy quality management platform, working directly with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives. You will be a key liaison between our pharmacy stakeholders and internal teams, resolving complex issues while contributing to the continuous improvement of our services.

Key Responsibilities

Customer Support & Issue Resolution

Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings programs

Provide expert technical support for our EQUIPP platform and integrated pharmacy solutions

Serve as primary escalation point for junior team members, ensuring timely and effective resolution of customer issues

Document all customer interactions accurately in CRM systems and maintain detailed case records

Stakeholder Management

Collaborate with pharmacy chains, independent pharmacies, health plans, and providers to optimize quality performance

Support customers in understanding and implementing quality improvement initiatives and value-based care programs

Conduct training sessions for pharmacy clients on platform best practices and quality measurement protocols

Process Improvement & Reporting

Monitor and analyze customer support metrics including response times, resolution rates, and customer satisfaction scores

Identify trends in customer issues and collaborate with product and engineering teams to implement solutions

Contribute to knowledge base documentation and create training materials for internal and external use

Generate regular reports on pharmacy quality performance and customer engagement metrics

Cross-functional Collaboration

Work closely with Clinical Informatics, Data Analytics, and Product teams to address customer requirements

Participate in implementation projects for new pharmacy partners and health plan collaborations

Support quality management and reporting initiatives for Medicare Star Ratings and other performance programs



  • Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 80,00,000

    Job Title: Senior Technical Support AssociateJob DescriptionOur organization seeks a Senior Technical Support Associate to join its team in India. This is a supportive role that involves acting as a liaison between customers and departments within the Client Infrastructure.Key Responsibilities:Provide L1.5 technical guidance in activities associated with...

  • Senior Associate

    3 weeks ago


    Noida, Uttar Pradesh, India Tavasya Legal, Advocates & Solicitors Full time

    Job DescriptionWE ARE HIRINGTavasya Legal has an opening for a Senior Associate with 5+ years of experience.Role Description:This is a full-time on-site role for a Senior Associate located in Noida. The Senior Associate will be responsible for managing day-to-day legal activities including drafting and reviewing legal documents, providing legal advice and...


  • Greater Noida, Uttar Pradesh, India NLB Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are looking for Helpdesk Support Senior Associate.Location-NoidaWork Mode- WFOWorking Days-5 (should be comfortable with night shifts)Candidate should have 2+ years of experience in international desktop or remote support.Also the candidate should have hands on experience with troubleshooting,active directory, VPN Configuration, Outlook configuration,...

  • Senior Associate

    1 week ago


    Noida, India Tavasya Legal, Advocates & Solicitors Full time

    Job Description WE ARE HIRING!! Tavasya Legal has an opening for a Senior Associate with 5+ years of experience. Role Description: This is a full-time on-site role for a Senior Associate located in Noida. The Senior Associate will be responsible for managing day-to-day legal activities including drafting and reviewing legal documents, providing legal...

  • Senior Associate

    6 days ago


    Noida, Uttar Pradesh, India Enkel Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionEnkel is a forward-thinking company on a mission to revolutionize the delivery of accounting and bookkeeping services through cutting-edge cloud-based technology. Headquartered in Vancouver, Enkel provides bookkeeping, payroll, accounts payable, accounts receivable, and controllership services to over 300 businesses and not-for-profit...

  • Senior Associate

    7 days ago


    Noida, India Enkel Full time

    Company Description Enkel is a forward-thinking company on a mission to revolutionize the delivery of accounting and bookkeeping services through cutting-edge cloud-based technology. Headquartered in Vancouver, Enkel provides bookkeeping, payroll, accounts payable, accounts receivable, and controllership services to over 300 businesses and not-for-profit...

  • Senior Associate

    7 days ago


    Noida, India PW (PhysicsWallah) Full time

    We're Hiring | Senior Associate – Operations (Finz) Location: Noida, Sector 62 |Company: PhysicsWallah PhysicsWallah is looking for aSenior Associate – Operationsto join ourFinzteam. If you're data-driven, detail-oriented, and love working with numbers, this role is for you What You'll Do: Manage and analyze financial/operational data with accuracy ...


  • Noida, Uttar Pradesh, India ITMantra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Network Engineer, you will be responsible for installing, maintaining, and repairing network infrastructure and application components. You will need to respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support. Additionally, you will supervise the administration...


  • Noida, Uttar Pradesh, India Innovaccer Analytics Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The RoleWe are seeking a dynamic Senior Associate, Customer Support to join our pharmacy team in Noida. This role will support our pharmacy quality management platform, working directly with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives. You will be a key liaison between...

  • Senior Associate

    2 weeks ago


    Noida, Uttar Pradesh, India Crescendo Global Full time

    Senior Associate - Consulting - Noida - 3 yearsLocation- Noida India Hybrid Working Model Summary As a Senior Associate you will play a pivotal role in project planning delivery and client engagement You will lead projects independently working closely with clients to develop innovative solutions and drive organizational change This role involves...