▷ 3 Days Left: CEM Transformation
2 weeks ago
Role- CEM Transformation
Exp-14-20 Years
Location-Delhi and Mumbai
- Role-
- Understand client digital transformation needs and consult / provide customized solutions.- Create compelling transformation pitches to promote value based selling specific to verticals.- Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.- Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc.- Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits.- Travel to client location (need basis)/TCS locations across India/globally to perform transformation assessment (consulting)- Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content.- Create industry specific white papers, point of view and case studies.- Perform analytics on operations data to build financially visible solutions.
Skills-
• Excellent written and oral communication skills (ability to articulate key messages)
• Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc.
• Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage).
• Excellent with MS Office (must have good PowerPoint skills)
Interested candidates can apply
Regards
Tanya Kansal
TCS-TAG
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