CEM Transformation

TCS is hiring for "CEM Transformation Lead". Details below-

Role- CEM Transformation

Exp-14-20 Years

Location-Delhi and Mumbai

• Role-

• Understand client digital transformation needs and consult / provide customized solutions.
• Create compelling transformation pitches to promote value based selling specific to verticals.
• Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.
• Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc.
• Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits.
• Travel to client location (need basis)/TCS locations across India/globally to perform transformation assessment (consulting)
• Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content.
• Create industry specific white papers, point of view and case studies.
• Perform analytics on operations data to build financially visible solutions.

Skills-

• Excellent written and oral communication skills (ability to articulate key messages)

• Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc.

• Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage).

• Excellent with MS Office (must have good PowerPoint skills)

Interested candidates can apply

Regards

Tanya Kansal

TCS-TAG