Back Office Dispute Processing Specialist

3 weeks ago

Delhi, India Remote Hero Full time

Job Description: Back Office Dispute Processing Specialist (Credit Repair Cloud)Location: RemoteType: Full-TimeCompensation: 700$ per monthAbout the Role:We’re seeking a detail-obsessed Back Office Specialist to prepare, process, and mail dispute letters at scale while maintaining impeccable accuracy. Your work ensures timely, compliant actions that help clients improve their credit outcomes and keeps our operations running smoothly across a flexible, global schedule.About the Company:We are a growing credit repair services provider focused on helping individuals improve their credit profiles through compliant dispute management, education, and efficient back-office processes.Key Responsibilities:Prepare, format, and mail dispute letters with 100% accuracy and timely turnaroundImport credit bureau reports into Credit Repair Cloud (CRC) and initiate dispute workflows in under five minutes per caseManage secure client portal access, upload required documents, and maintain organized recordsMaintain dispute templates, track case statuses, and ensure SOP and regulatory compliancePerform quality checks to reduce errors and rework; document and improve processesCollaborate with internal teams to meet SLAs and support smooth client onboarding✨ Requirements:Hands-on experience with Credit Repair Cloud (CRC) for importing reports, managing disputes, and portal uploads. If you don’t have prior experience with this tool, you’ll need to complete a mandatory training program before starting.Strong attention to detail and data accuracy in high-volume, repetitive processesProven ability to follow SOPs, prioritize tasks, and meet tight deadlinesHigh integrity and adherence to data privacy standards when handling sensitive PIIComfortable with remote work, reliable internet, and efficient home-office setupFamiliarity with document handling, PDF tools, and basic spreadsheet usageAdvanced fluency in English is required (written and verbal)Nice to Have Skills:Knowledge of credit repair workflows and U.S. credit bureau reportsUnderstanding of FCRA/FDCPA and general compliance best practicesExperience with mail merges, batch printing, and mailing/e-fax servicesIntermediate Google Sheets/Excel skills for tracking and reportingBackground in credit repair operations or financial services back-office support.Why Join Us?:You’ll build core operational expertise that directly impacts client outcomes while helping refine scalable, efficient processes. Join a supportive, fast-moving team where your precision and ownership will drive measurable results and continuous improvement.How to Apply:Our recruitment process is designed to ensure the right fit for you and our team. Here’s what to expect:-Complete the application form (you’ll be sent the link after expressing interest)-Screening interview with our recruitment team-Interview with the client-Final decision – some candidates may have a second client interview before an offer is madeWe’re looking forward to learning more about you

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