ServiceNow Analyst

2 weeks ago

Gurugram, India The Hird Full time

This experienced position is responsible for the configuration and support of the ServiceNow HRSD application system within the Human Resource Organization.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Monitors HR systems, open cases and reviews current processes to troubleshoot application related issues and answers system related questions. May coordinate with other team members or vendor for resolution.
  • Develops and maintains a strong working knowledge of assigned application(s) in order to, effectively utilize its capabilities. Seeks development from more experienced team members and from vendor provided user groups, customer sites and training.
  • Provides input and consultation on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration and downstream impacts. Documents final specs and configures application
  • Analyzes impact of configuration of tables, data fields, foundational structures and processes on downstream systems and integrations.
  • Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers.
  • Provides analysis on the implementation of new software application products or new modules in existing applications.
  • Understands more technical objects role in processes. May support migrations and data imports/extractions and engage Digital and vendor for support
  • Executes unit, integration and acceptance testing. Working with the functional team, provides screen shots and system steps for testing and change management.
  • May be responsible for configuring and delivering reports and queries utilizing delivered software. Follows established data governance.
  • Documents all configurations.

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