ServiceNow Developer

2 days ago

Gurugram, India Sun Life Full time

Who we are?

Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:

Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance.

Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products

Advice. Financial planning and retirement planning services

Asset management. Pooled funds, institutional portfolios, and pension funds



Sun Life Global Solutions (SLGS

)Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centres), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives


What will you do?

At Sun Life we’re hiring ServiceNow Developer who has a great technical background with ServiceNow. In this role you will be working closely with the existing technical, operational and business teams in Asia and Canada


The ServiceNow Developer has a software development background that will be enhanced by Scripting in ServiceNow, and Application Creation in ServiceNow. The person will be responsible for design, build and configure applications to meet business process and application requirements.


As a ServiceNow developer you will need to works across applications, deliver new functionality and innovative solutions, and supports the entire development lifecycle.


Your scope of work / key responsibilities:


  • Develops the technical solutions, implements and performs the component integration tests
  • Custom / Scoped Application Development
  • Extensive experience on ITSM and ServiceNow Scripting
  • Experience on 3rd party Integrations
  • Provide expertise on all technical questions related to development on of SNOW.
  • Troubleshoot technical/application problems and provide ServiceNow Administration and Functional/Development support to user queries and issues
  • Perform Systems Integration Testing and manage/coordinate user acceptance testing.
  • Creation of technical and functional documents for ongoing maintenance items and projects.
  • Participate in testing when needed (platform upgrades).
  • To work with Business Analyst to verify acceptance criteria meets customer requirements.
  • Understand the business needs and the needs to standardize processes, and build this into the design
  • Capable of working to deadline dates.

Key Qualifications and experience:


  • Bachelor’s degree in computer science or software engineering
  • 5-10 years of experience as ServiceNow development role
  • Strong knowledge of JavaScript, Java, REST, XML, HTML and CSS
  • Strong problem-solving, debugging skills and an aptitude for learning new technologies. Knowledge of ITSM and ITIL


Technical Credentials:


  • Proficiency witzh ServiceNow applications such as Change / Incident / Problem Management, Knowledge, Service portal etc.
  • Working knowledge on Integrating ServiceNow with other 3rd party tools
  • Should have experience related to Custom Applications and Studio based applications.
  • Proficiency with HTML, JavaScript-Angular JS, XML, AJAX, Jelly, CSS, SOAP, REST etc.
  • Strong working knowledge with different scripts of Service Now like Client Scripts, Business Rules, Script Include, UI Action, UI Policy, and UI Pages
  • Strong understanding of Developing the Complex Catalog items, Workflows, Order Guides, Record producers etc.
  • Ability to work both independently and as part of a team.

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