Webologix Ltd/ INC | ServiceNow | gurugram

2 weeks ago

gurugram, India Webologix Ltd INC Full time

Job Position: ServiceNow Architect /ServiceNow CSM/ITSM/ITOM

Job Type: Full-Time

Location: Hybrid – (Candidate comfortable to travel to Gurgaon whenever required)

Experience: - 10+ Years

Must have: - ServiceNow Architect experienced in CSM/FSM/Order Management/Network Inventory Management

  • Design, configure, and customize ServiceNow modules to optimize legal service processes such as CSM/FSM/Order Management/Network Inventory Management
  • Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals.
  • Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.
  • Perform system testing, troubleshooting, and issue resolution during the implementation phase.
  • Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.
  • Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design.
  • Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform.
  • Document processes, development, configurations, and solutions to create comprehensive user guides and training materials.
  • Proven 6+ years’ experience as a functional consultant or business analyst in legal services management.
  • In-depth understanding of processes and workflows within organizations.
  • Strong expertise in configuring and customizing the ServiceNow platform for legal service management.
  • Excellent communication and interpersonal skills.
  • Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.

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