Business Administration Manager T500-19094

About FM:

FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country's talented workforce and advance their capabilities to serve their clients better.

Role Title: Business Administration Manager

Position Summary:

This position works closely with the Head of FM India and is responsible for managing various administrative functions for FM India in Bengaluru including handling day to day support and coordination with the senior management team and all other locally based managers and employees. The business administration manager will be responsible for developing internal communication protocols, creating and streamlining administrative procedures, inventory control, office staff supervision and identify opportunities for operational efficiency. Ensures cost effective use of supplies, equipment and office space while adhering to FM' s purchasing policies and procedures. Coordinates local oversight of and ensures compliance with health and safety programs. Partners with business resource groups with divisional and local committees to align diversity and inclusion initiatives within the operations. Serves as a local contact for employees and is responsible for referring and escalating issues to the relevant function or manager. Responsible for managing day-to-day operations of the FM India office and providing administrative support to the Site Leader and senior staff. The role also supports employee engagement, local events, onboarding programs, social media presence, and inventory of welcome kits.

Job Responsibilities:

• Responsible for the administrative support function for FM India which includes managing a team of direct reports providing various administrative duties in support of the operations and management team. Managing includes responsibility for hiring, performance management, and training for these employees.
• Ensures that facilities and resources necessary for the office are available and maintained in accordance with company and safety policies. Coordinates office space supplies and equipment. Designated as the main contact with landlord for office and building issues. Works with procurement staff to assure all locally sourced 3rd party support, service and supply contracts are reviewed annually and renegotiated, as necessary. Consults with management on office requirements.
• Maintains office administration processes and procedures and communicates to all employees. Coordinates internal communications which may include local announcements for new hires, promotions and office celebrations; coordinates onsite and local office events such as annual health fairs, annual meeting activities (e.g., kick-offs, mid-year and year end events); building safety, tour of local offices, coordination of office space for new employee and local badge; acts as liaison to local security on employee badges and new hire equipment requirements. May assist with the collection of equipment for employees exiting the company.
• Under the guidance of the Risk Management function, this individual will coordinate and be the main point of contact for management of environmental, health and safety for the Operations / Branch office. Responsibilities include participating on the local safety committee, coordinating emergency evacuations, office closings, and communications, coordinating and procuring safety equipment; facilitating ergonomics support; and local coordination of Workers Compensation (or local equivalent program) and AED/first aid/CPR local program management. Coordinates efforts to support management of office in accordance with FM standards, safe working environment for employees, visitors, and contractors. Coordinates reporting and recordkeeping to ensure country/state and corporate requirements are met.
• Supports an inclusive workplace where all employees feel a sense of belonging, including listening to employees, building community, and supporting a respectful workplace. Acts as a resource to provide local information and triages employee issues and refers them to the designated HRBP or the respective department such as payroll, benefits, travel, etc. Also, acts as a liaison to the corporate finance team on behalf of the operations manager on budget and expenses and local fleet management oversight.
• Where applicable in region, collaborate with the Business Resource Group (BRG) Committee Leads to advocate for location-specific inclusion events and initiatives as part of a division-wide BRG plan. Support local coordination, execution, and communication with employees. Ensure initiatives align with business cycles to minimize disruptions. Measure and report metrics associated with initiatives and events
• *Other duties that may be assigned based on local regulatory or managerial needs.

Skill and Experience:

• 3 to 5 years of experience required to perform essential job functions.
• Additional Experience Qualifier (optional): Prior management or supervisor experience.
• Strong verbal and written communication skills. Excellent customer service skills. Solid business acumen and project management skills. Time management skills with ability to multitask and manage a wide variety of tasks and projects with effective results. Ability to work independently or on a team. Strong leadership and managerial ability. Ability to influence all levels of the organization. Current knowledge of Health & Safety legislation, practices and procedures. Proven decision-making skills and ability to work with strict timelines. Management experience is a plus

Must Have Skills:

• Office Administration
• M365
• Communications
• Process and operational efficiency
• Detail orientation and organization
• Collaboration

Education and Certifications:

• High School or GED
• A combination of education of and experience may be considered.

Work location: Bengaluru