Escalation Specialist

2 weeks ago


Mumbai, India ACME SERVICES PRIVATE LIMITED Full time
  • Receive and analyze customer complaints or concerns to determine their root cause
  • Collaborate with internal teams to investigate and resolve customer issues
  • Serve as a mediator between customers and different departments within the organization
  • Provide guidance and training to customer service representatives on handling escalated cases
  • Maintain accurate records of customer interactions and case resolutions
  • Identify opportunities for improvement in customer service processes
  • Ensure customer satisfaction and resolution of escalated issues


  • Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Receive and analyze customer complaints or concerns to determine their root causeCollaborate with internal teams to investigate and resolve customer issuesServe as a mediator between customers and different departments within the organizationProvide guidance and training to customer service representatives on handling escalated casesMaintain accurate records...

  • Manager Escalations

    2 days ago


    Mumbai - One World Center, India TransUnion Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are India's leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for...


  • Mumbai, India Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Rbi Escalations

    2 weeks ago


    Mumbai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Culture and Values Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every...


  • Mumbai, India TransUnion Full time

    Job Description TransUnion's Job Applicant Privacy Notice What We'll Bring We are India's leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use...


  • Mumbai, India Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Mumbai, India Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Mumbai, India IQVIA Full time

    Job Description Purpose:The SSO Contracting Specialist is accountable for coordination, preparation, and execution of clinical study contracts (PI, site, institution, MSA, local vendors, etc., as applicable) in a direct country or extended country group (OPC and satellite countries) in close collaboration with SSO Study Start-Up Managers, SSO Clinical...


  • Mumbai, Maharashtra, India Oracle Financial Services Software Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Field Support Specialist 3 A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction...


  • Mumbai, Maharashtra, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilities :Purpose: The SSO Contracting Specialist is accountable for coordination, preparation, and execution of clinical study contracts (PI, site, institution, MSA, local vendors, etc., as applicable) in a direct country or extended country group (OPC and satellite countries) in close collaboration with SSO Study Start-Up Managers, SSO...