Systems Administration Senior Associate

JOB DESCRIPTION Req ID:     We are currently seeking a Systems Administration Senior Associate - Serve L1.5 to join our team in Bangalore, Karnātaka (IN-KA), India (IN). General Duties and Responsibilities: In these roles, you will be responsible for:Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.Record, Update, and Escalate Support issues to the next level promptly.Engage in discovering new IT business tools to support our business users.Seek, Suggest, Evaluate, and implement process and technology improvements.Willing to learn grow in other IT Business areas1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.3. Shift: Rotational shift. Qualification: Graduate with minimum 3+ years of experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.4. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.5. Central Point of Coordination for all end-user service requests related to device monitoring, IMAC support, break-fix resolution, and asset lifecycle management.6. Remote Resolution First – Attempt to resolve software/hardware issues before field dispatch.7. Field tech and OEM CO-ordination - Warrantly checks, process replacements, Co-ordinate logistics, remote contact for Field Services.8. Proactive Endpoint Monitoring – Laptops/desktops: uptime, CPU/memory/disk usage, network latency, performance drops, patch compliance.9. Threshold Management – Detect anomalies, open tickets, and attempt scripted remediation.10. Remote Desktop Support - Application Installations/Configuration – Handle failed automated installs and configure business apps per SOP.11. Device Provisioning/Deprovisioning – Apply profiles, policies, patches, and applications via Intune/SCCM. Requirements for this role include: Excellent English written and verbal communication skills.Exceptional customer service skills.Great Team player24/7 rotational shifts and week offsWork from Office is mandatoryExcellent communication skills, comfortable working with various stakeholdersStrong troubleshooting skills, bug-finding, and resolutionAbility to work independently within a diverse global teamIT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at