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Business Associate- Client servicing
4 months ago
Position -Business Associate-Client Servicing/Account Manager
Location -Goregaon West, Mumbai
Work days - 5 Days
Week Off -Rotational
Shift Timing -Rotational (6 am to 3pm/10 am to 7 pm/3 pm to 12 am)
Rotational Duration -3 months each shift
Job Description
Efficiently handle the customer service operations for international clients spread across 89 countries
To convince and convert clients in order to meet revenue targets
Work in collaboration with the Project Management Team for efficient project management.
Shoulder responsibility for effective email communication with international clients and the home team.
Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business
Work in collaboration with the Marketing team for the implementation of strategies
Manage B2B accounts and handle client calls effectively.
Desired Candidate Profile:
Graduates from any field or MBA Freshers
Desirable: 1 year of experience in a Customer service role
Desirable: Knowledge about Scientific Publications and STEM industry
Knowledge of MS Office
Coordination and effective decision-making skills
Good verbal and written communication skills
Ability to prioritize tasks according to urgency and impact
Should be flexible to work in rotational shift timings: 6 am to 3 pm/10 am to 7 pm/3 pm to 12 midnight
Should be flexible to work in rotational Saturday and Sunday working environments.
