IT Monitoring

1 week ago

Bengaluru, India Trigent Software Private Limited Full time

Role Overview We are seeking a seasoned IT Operations Specialist with deep expertise in infrastructure monitoring, service desk operations, and incident management. The ideal candidate will bring hands-on experience with enterprise-grade monitoring tools, strong documentation skills, and a proactive approach to operational excellence. Key Responsibilities IT Monitoring & Alerting Utilize tools such as VMware vROps, Dell OpenManage, SolarWinds, Nagios, Zabbix, or equivalent platforms to monitor system health and performance. Apply log management practices and foundational SIEM knowledge to support incident investigation and resolution. Service Desk & Production Operations Maintain and update runbooks and SOPs for routine and critical operations. Manage ticket workflows, including triage, escalation, and resolution tracking. Conduct knowledge transfer sessions and oversee onboarding/offboarding processes for temporary or contingency staff. Operational Governance Lead and support change management initiatives across production environments. Respond to incidents with structured analysis and timely resolution. Perform root cause analysis to prevent recurrence and improve system reliability. Candidate Profile Minimum 6 years of experience in IT operations, infrastructure monitoring, or service desk management. Strong familiarity with enterprise monitoring tools and incident response protocols. Excellent documentation and communication skills, with a collaborative mindset.

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