Ecommerce Intern

24 hours ago

Gurugram, India THAKRAL INNOVATION PVT. LTD. Full time

About Us:
Nespresso is a fast-growing D2C brand focused on delivering exceptional customer experiences through our website and other digital platforms. We are looking for an enthusiastic and detail-oriented intern to join our D2C Operations team.

Role Overview:
As an Operations Intern, you will play a key role in ensuring seamless order processing, delivery efficiency, and smooth website operations. You will work closely with cross-functional teams to support business operations across multiple platforms.

Key Responsibilities:

  • Order Management:
  • Process customer orders from our D2C website and other platforms.
  • Handle payment reconciliation and ensure accuracy in transactions.
  • Create waybills, invoices, and share with relevant stakeholders.
  • Manage end-to-end order fulfillment process.
  • Logistics & Delivery Tracking:
  • Maintain a delivery tracker to monitor shipments and measure delivery efficiency.
  • Coordinate with logistics partners to resolve exceptions and delays.
  • Website Operations:
  • Assist in setting up promotional offers on the website.
  • Support UI/UX updates (no coding required).
  • Conduct UAT (User Acceptance Testing) to ensure smooth execution of website changes.

What We're Looking For:

  • MBA student (Operations, Marketing, or General Management preferred).
  • Strong attention to detail with an analytical mindset.
  • Proficiency in MS Excel/Google Sheets for tracking and reporting.
  • Good communication and coordination skills to work with internal and external stakeholders.
  • Eagerness to learn and adapt in a fast-paced D2C environment.

What You'll Gain:

  • Hands-on exposure to E-commerce operations and D2C business models.
  • Experience in cross-functional coordination and process ownership.
  • Practical understanding of order management systems, logistics workflows, and website operations.

Job Type: Internship
Contract length: 6 months

Pay: Up to ₹18,000.00 per month

Benefits:

  • Paid sick time
  • Work from home

Work Location: In person

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