L2 Technical Support

4 weeks ago

Hyderabad, India Cloudxtreme Full time

Job Description*

Role & Responsibilities:

  • Provide L2 Technical Support for end users across multiple technologies.
  • Handle troubleshooting for Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Support Windows & Mac OS, mobile device hardware/software, networking, video conferencing, telephony equipment, and AV systems.
  • Administer and troubleshoot Active Directory.
  • Document issues and resolutions while ensuring SLA adherence.

Preferred Candidate Profile:

  • 35 years of experience in technical support or IT helpdesk roles.
  • Preferred Certifications: ITIL, Microsoft MCITP.
  • Excellent communication and problem-solving skills.
  • Willingness to work in a fast-paced environment.

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